Doc Compliance Analyst I at Guild Mortgage Company LLC in San Diego, California

Job Description:

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

Work with the team to provide courteous, accurate, and quick responses to our customers in the field and throughout other departments of the company.  Closely follow and communicate compliance and regulatory developments that affect mortgage lending compliance. Conduct research on federal, state, agency, investor regulations and guidelines.

Essential Functions

• Full time work on our dochelp support line. Ensure that all tickets are solved in accordance with department SLAs.


• Provide responsive, knowledgeable, and courteous service to branches and internal departments.


• Evaluate, recreate, and escalate reported production issues to IT product team.


• Escalate matters that fall outside the scope of job duties to senior documents specialist or department management.


• Perform paper fulfillment of application disclosures when Truth in Lending Act (TILA) deadlines are approaching.


• Perform post close compliance audits using vendor software. Review any non-passing results and escalate issues, as needed.


• Research, analyze, gather documents, and provide responses for investor suspenses.


• Conduct research on federal, state, agency and investor regulations and guidelines using proprietary systems, subscriber databases and internet resources to verify compliance with regulations.


• Identify and stay current on changes in industry regulations that impact work product. Ensure internal systems are updated as regulations change.


• Follow Document Compliance procedures to verify compliance with regulatory and internal requirements.


• Provide administrative support, as needed.


• Use external and internal vendor databases to gather required documents.


• Communicate and submit change management tickets to external vendors.


• Perform other duties as needed.

Qualifications

• High school diploma or equivalent required; applicable college courses/technical training related to Business, Finance, Legal, etc. is preferred along with one to two years total work experience in an office environment in similar/related positions and duties.


• Strong verbal and written communication skills.


• Strong detail orientation, critical thinking skills, and highly organized.


• Strong customer service mindset.


• Exercise sound judgment, work independently in a fast-paced environment to complete work, and assigned projects in a timely manner.


• Strong sense of urgency and responsiveness.


• Intermediate math skills.


• Ability to work in a paperless environment.


• Knowledge of the overall consumer mortgage lending process (loan inception through closing), various types of mortgage products, and regulations that affect consumer mortgage lending highly preferred.

Supervision

• Depending on experience, intermittent to moderate supervision of work


• Depending on experience, low to moderate level of independent judgment and discretion used in decision-making


• Use sound judgment in executing core job responsibilities; escalate issues that represent higher risk or that fall outside scope of responsibility/knowledge.


• Assigned project work includes internal system updates, testing and validation across departments


• Works with some external vendors


• Travel:  0% - 10%

Requirements

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

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