Dispatch Coordinator - New Britain, CT at Tilcon Connecticut Inc in New Britain, Connecticut

Job Description:

 

 

Job ID:  314166

Tilcon Connecticut Inc., a CRH company, has played a vital role in building infrastructure around our state, serving the market from 23 locations throughout Connecticut.  As a leading supplier of quality crushed stone, hot mix asphalt, and ready mix concrete, Tilcon Connecticut has supported the construction of superior roads, buildings and bridges. The most respected name in the construction industry, from the quarry to the road, Tilcon Connecticut does it all!

Are you looking for opportunities and benefits of a large corporation with a small company feel? Then Tilcon Connecticut Inc. and CRH is the company for you!  If you’re up for a rewarding challenge, we invite you to take the first step and apply today!

PRIMARY RESPONSIBILITIES

The primary responsibility of the customer service dispatcher is to provide “on time” service to the customer and to control the flow of equipment and manpower at their respective plants and efficiently manage those assets.  This requires taking responsibility for driver activity and equipment utilization from the start of the day up to when the driver has been either released for non-delivery assignments or released to go home.  It is also the shipper’s duty to ticket loads in a timely manner and then closely monitor and track trucks from the start of the order until it is completed while continually making sound decisions that will maintain service levels to all customers.  The dispatcher must also be proactive and communicate effectively with co-workers and customers.

PRINCIPAL ACCOUNTABILITIES

 

DISPATCHING PROCEDURES

REPORTING: Dispatcher will print the Daily Order Review Report from the automatic emails along with the Preliminary Invoice Register report from Command and both reports are placed in the sales dept. for daily review and approval.

TICKETING:.  Dispatchers should make sure that drivers are present and ready to load, verify where trucks are in the loading sequence before ticketing especially on startup. Directions, load size should also all be noted before ticketing the order to a plant.

DAILY “KEY ORDER” MANAGEMENT: Dispatcher will work with the Scheduler at the start of the day on a plan to alert Dispatch Drivers of any “Key Orders” that have been flagged by the Manager or Sales.

COD ORDERS:  It is the dispatcher’s duty to make sure all COD orders are collected and verified for the correct amount and information via phone or email with the scale on each COD delivery.

                                                                                                                                        

TRUCK BREAKDOWNS:  Trucks that are temporarily broke down should be flagged by the dispatcher with an appropriate truck color to designate that they are out of service. 

ACCIDENT/INCIDENT: In the event of an accident/incident the dispatcher will work with the Trucking Manager to notify any emergency services as needed, and send out an email to the Customer Service/Dispatch Manager, Division Manager and Safety Dept.

LATE OR INTERRUPTED SERVICE:  Dispatcher will call or instruct someone else in customer service to call the customer if an order is going to be late or if their service will be interrupted or stopped.  This should be done proactively, if possible, rather than waiting until the load is late already or the customer is out of material.

STATUSES:  Dispatchers should pay close attention to driver statuses especially noting all statuses that exceed pre-programmed parameters by 10 minutes or more.  Statuses should be verified by phone, radio or Trakit and corrected on the tracking screen.

PLANT BREAKDOWNS:  If a plant breaks down, Asphalt should do a quick assessment of the problem and notify the dispatcher within 10-15 minutes and give their best call on how long the plant will be down. If a determination cannot be made, the dispatcher will then call Construction to start moving trucks and orders to other plants.  This will be done under the supervision of the Customer Service/Dispatch Manager and Plant Foreman.  Customers should be called if this affects their orders, or service.

COMPUTER BREAKDOWNS:  They will organize written orders or order schedules so that they can manually dispatch from them.  Customers should be notified as well if they will be affected by the breakdown. Call IT to notify of breakdown.

REJECTED/LOST LOADS:  Any and all loads rejected because of mistakes, time or quality issues should be reported to Dispatch/Sales Manager for instructions on disposal of the material and or any credits due the customer. 

                                                                                                                                       

PUSH-TO-TALK/TRUCK RADIO TRAFFIC:  PTT or truck radio radio traffic should be limited to company business only.  Dispatchers should answer calls from drivers as quickly as possible or acknowledge that they will get right back to them if they are tied up with something else.  No arguing or swearing over the radio will be allowed.  As a good dispatch practice, dispatchers should greet each driver over the radio every morning and the same in the evening when the driver is released from duty and given a wash time.

SCHEDULING SCREENS: Dispatchers should monitor their scheduling screens so that orders and /or trucks can be moved efficiently between plants as demands warrant.  The Scheduler or Customer Service/Dispatch Manager will help coordinate the movement between dispatch locations.  It is very important that dispatchers work with the scheduler to adjust their fleet lines at each plant as they release drivers from work so that the demand graph is accurate.   This will help the Customer Service Reps taking the orders from over-booking. 

DISPATCHER CHANGES:  When leaving for a break, lunch or for the day the dispatcher will inform the relief dispatcher of all important information regarding trucks

that are on going or soon to start. They will also explain the tentative game plan they have in mind for their screen and any current driver, plant or delivery issues.

                                                                          

QUALIFICATIONS & IDEAL SKILL LEVELS

Minimum high school education–business, logistical and or communicational training.  Building industry background desirable.

Must be able to multi-task with excellent organizational and planning skills.

Good computer skills with knowledge of current operating systems and office suites.

Able to analysis problems quickly and make good decisions

Reliable attendance and work record.

Good phone and communication skills.

Thorough and detailed orientated.

Must be willing to work longer hours.

Able to handle pressure and stress while staying composed. 

Must be able to demonstrate teamwork ethic.

Must be able to work and communicate well with dispatch employees and other departments.

PERFORMANCE MEASUREMENTS:

On time delivery percentages.

Driver utilization percentages.

“Ready to Load to Loading” Efficiency.

“At Plant to Post Trip” Efficiency.

Tons per Man Hour targets

Dispatch Efficiency Report

Low mistake ratio.

Communication and cooperation feedback from Driver/plants.

Customer feedback through sales and management.

What CRH Americas Offers You

• A culture that values opportunity for growth, development and internal promotion


• Highly competitive base pay


• Comprehensive medical, dental and disability benefits programs


• Group retirement savings program


• Health and wellness programs

About CRH Americas

CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

CRH Americas is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH Americas family!

Tilcon Connecticut Inc. is an Affirmative Action and Equal Opportunity Employer.

 EOE/Vet/Disability--If you want to know more, please click on this link. 

 

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