Bellperson at Hilton Global in Coronado, California

Job Description:

A Bell Person e scort s arrivin g an d departin g guest s i n a friendly , c ourteou s manne r t o an d fro m thei r accommodations, transportin g thei r luggage . Acquaint s eac h gues t wit h roo m an d features.

What will I be doing?

ESSENTIAL FUNCTIONS

• Retrieves guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage And packages onto a bell cart to transport items throughout hotel to designated room. Navigates bellcart through public areas, guest room corridors and to elevators.
• Escorts customers to accommodations, visually inspects room and telephone and deficiencies
• such as towels to housekeeping immediately. Points out room features and directory for reference.
• Listens and responds to guest inquiries using a positive, clear speaking voice. Answers
• Questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.
• Organizes and store luggage as necessary in a designated area.
• Greets customers immediately with a friendly and sincere welcome. Remain calm and attentive,
• especially during heavy hotel activity and emergencies

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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