Part Time Customer Care & Social Media Support, HS4 at Publix Super Markets, Inc. in Lakeland, Florida

Job Description:

The purpose of the Part-Time Customer Care & Social Media Support position is to accurately and comprehensively capture the voice of Publix customers, which includes customer questions, concerns, feedback and sentiment through Publix social media channels, phone calls and emails, and supporting several areas in the department based on business needs, with a focus on supporting Social Media. This includes providing knowledgeable and friendly customer service to customers on a variety of topics including questions about policies, technical systems or products and/or concerns about product or overall experiences at our stores, serving as an extension of the premier in store experience that customers have come to expect from Publix.

 

• One (1) year in a call center or office environment or


• Two (2) years in a customer service field


• ability to be customer-focused


• Strong verbal and written communication skills


• able to multi-task


• critical thinking skills


• basic knowledge and understanding of MS Office software including Access, Excel, PowerPoint, Word, Access, and Adobe Acrobat


• basic knowledge of Facebook, Twitter, Instagram and Pinterest


• willingness to work a flexible schedule which may include additional hours to handle peak workloads and holiday scheduling


• knowledge and understanding of company and department policies, processes and procedures.

• two (2) years in a call center or office environment or


• three (3) years in a customer service field

 Employee stock ownership plan that contributes Publix stock to associates each year at no cost

• An opportunity to purchase additional shares of our privately-held stock

• 401(k) retirement savings plan

• Group health plan (with prescription benefits)

• Group dental plan

• Group vision plan

• Tuition reimbursement

• Free hot lunches (buffet-style) at facilities with a cafeteria

• Paycheck direct deposit

• Credit union

▪ Access to over 50 discount offers including discounts on computer, vehicle and wireless purchases.