This role is responsible for providing exceptional support to internal and external customers through effective communication, proactive problem resolution, and product expertise. The Specialist will be responsible for processing orders on multiple platforms, generating quotes, managing assigned accounts, and exceeding the expectations of customers while working in a team environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Interact with customers in a professional, friendly, and courteous manner through all forms of communication
Complete daily responsibilities (orders, quotes, credit documents, account data, etc.) in an accurate and timely manner. Manage all open items to completion.
Provide product recommendations, pricing, and delivery status to customers
Demonstrate the ability to identify, analyze, and creatively solve customer concerns while creating opportunities to increase customer satisfaction
Research product information and application requests; provide necessary documentation as needed. Identify discontinued items and proactively offer alternatives.
Meet call coaching expectations as outlined in the "Call Coaching Guidelines"
Make a strong effort to develop appropriate solutions prior to engaging leadership on complex issues
Collaborate with assigned sales representatives to resolve customer needs and concerns
Utilize proactive sales techniques when appropriate (Radnor crossover, upselling/cross selling)
Share account knowledge with fellow team members to ensure customer needs are met
Maintain a positive, enthusiastic approach at all times
Provide backup coverage to other support teams as needed
Follow Airgas and department policies and procedures
Perform all other duties as assigned or requested
PREFERRED EDUCATION AND EXPERIENCE:
High School Diploma required. Associate's or Bachelor's Degree preferred.
2 years customer service/sales experience
Excellent communication and organizational skills
Ability to multitask and manage multiple priorities under time constraints
Motivated, proactive individual who can work both independently and within a team
Knowledge of safety, gas, and welding products
I understand that I am expected to perform the duties in this job description fully. Furthermore, I understand this company randomly monitors telephone calls on a continuous basis for training purposes only.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability