Health Client Technology Analyst II (CBA Implementation) at Alight Solutions in Chicago, Illinois

Posted in Other 1 day ago.

Job Description:

Our story starts with a simple universal truth: Every business is a people business. Our people are our greatest assets at Alight Solutions because People Matter! We strive for Excellence Every Day by collaborating with our clients and colleagues. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Alight has 25 years of industry experience. Our success is fueled by the expertise of our people, and the strength of our proprietary and partner technology. Come join the leading technology-enabled HR and benefits service provider. Be Real with Alight and help us reimagine how people and organizations thrive.

The Health Client Technology Analyst Role thrives on managing the quality assurance and technology development efforts for their client. They focus on delivering a positive participant experience as well as serving as a connection point for client, third parties and shared services. The Client Technology Analyst will instill strong values in their team helping them understand that the work we are doing impacts thousands of people and that every little detail matters. They document and highlight variances to our best practices while assisting with solutions to meet the client's needs. The Client Technology Analyst is able to work in a global environment with a virtual team and demonstrate a moderate level of cross-cultural competencies.

The Health Client Technology Analyst II (CBA Implementation) will:

  • Deliver clear analysis, test plans, and standard operating procedures for project work

  • Coordinate, coach and develop team members on technology and quality assurance fundamentals

  • Create a culture of continuous improvement

  • Review and support client requests and escalation management

The Client Technology Analyst is responsible for delivering a broad spectrum of tasks, including:

Client Delivery

  • Assist in leading and managing documentation for client, internal and third-party meetings

  • Works with and responds to client or third party on new solutions, project questions, and client requests or escalations

  • Grow health domain skills and understand how changes in health care reform will impact the delivery for our clients.

Project & Administration Delivery

  • Participates in Iteration life cycle and deployment governance

  • Manages development blueprints for current iteration work

  • Creates/reviews analysis and test plan documents

  • Assist in creation standard operation procedures

  • Manages small to medium projects

  • Participates and owns portions of training and project hand-off

  • Leverages operating system to assist in risk mitigation planning

  • Assist with project hand-offs

  • Owns the execution/managing of system activities

  • Defect identification and resolution, including Root Cause Analysis

  • Owns understanding of client requirements and how they drive work activity in order to convert into detailed system analysis.

  • Complex query development

Team Development

  • Is a role model for global and cross-cultural team support

  • Coaches and provides feedback to entry level colleagues

  • Helps manage work of other team members

  • Coaches broader team on solutions and system tools


  • 4-6 years related work experience

  • Knowledge of system capabilities and functionality

  • Experience with project-based work structures, project lifecycle models, etc.

  • Experience in the development and implementation of software solutions

  • Experience as Setup Configuration Specialist or equivalent work experience

  • Experience with benefits administration preferably in the Health and Welfare arena

  • Ability to communicate ideas in both technical and user-friendly language

  • Ability to conduct research into application development issues and products

  • Knowledge of applicable data privacy practices and laws

  • Ability to translate client requirements and/or legislation into system specifications and test plan

  • Understanding of different file formats and structures as well as understanding of data models

  • Relational database experience, preferably SQL Server


  • Bachelor's degree (with preferred concentrations in Math, Actuarial Science, Finance, Computer Science, Economics, MIS) or equivalent years of industry experience

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Additionally, an active security clearance or the ability to obtain one may be required for this role.

Alight is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, ancestry, national origin, physical or mental disability, veteran or military status, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, Alight takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, protected veteran status, or national origin.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.

Applicants for [employment/this position] in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alight.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.