Health Client Technology Analyst II (CBA Implementation) at Alight Solutions in Chicago, Illinois
Posted in Other 30+ days ago.
Job Description:
Our story starts with a simple universal truth: Every business is a people business. Our people are our greatest assets at Alight Solutions because People Matter! We strive for Excellence Every Day by collaborating with our clients and colleagues. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Alight has 25 years of industry experience. Our success is fueled by the expertise of our people, and the strength of our proprietary and partner technology. Come join the leading technology-enabled HR and benefits service provider. Be Real with Alight and help us reimagine how people and organizations thrive.
The Health Client Technology Analyst Role thrives on managing the quality assurance and technology development efforts for their client. They focus on delivering a positive participant experience as well as serving as a connection point for client, third parties and shared services. The Client Technology Analyst will instill strong values in their team helping them understand that the work we are doing impacts thousands of people and that every little detail matters. They document and highlight variances to our best practices while assisting with solutions to meet the client's needs. The Client Technology Analyst is able to work in a global environment with a virtual team and demonstrate a moderate level of cross-cultural competencies.
The Health Client Technology Analyst II (CBA Implementation) will:
Deliver clear analysis, test plans, and standard operating procedures for project work
Coordinate, coach and develop team members on technology and quality assurance fundamentals
Create a culture of continuous improvement
Review and support client requests and escalation management
The Client Technology Analyst is responsible for delivering a broad spectrum of tasks, including:
Client Delivery
Assist in leading and managing documentation for client, internal and third-party meetings
Works with and responds to client or third party on new solutions, project questions, and client requests or escalations
Grow health domain skills and understand how changes in health care reform will impact the delivery for our clients.
Project & Administration Delivery
Participates in Iteration life cycle and deployment governance
Manages development blueprints for current iteration work
Creates/reviews analysis and test plan documents
Assist in creation standard operation procedures
Manages small to medium projects
Participates and owns portions of training and project hand-off
Leverages operating system to assist in risk mitigation planning
Assist with project hand-offs
Owns the execution/managing of system activities
Defect identification and resolution, including Root Cause Analysis
Owns understanding of client requirements and how they drive work activity in order to convert into detailed system analysis.
Complex query development
Team Development
Is a role model for global and cross-cultural team support
Coaches and provides feedback to entry level colleagues
Helps manage work of other team members
Coaches broader team on solutions and system tools
Requirements
4-6 years related work experience
Knowledge of system capabilities and functionality
Experience with project-based work structures, project lifecycle models, etc.
Experience in the development and implementation of software solutions
Experience as Setup Configuration Specialist or equivalent work experience
Experience with benefits administration preferably in the Health and Welfare arena
Ability to communicate ideas in both technical and user-friendly language
Ability to conduct research into application development issues and products
Knowledge of applicable data privacy practices and laws
Ability to translate client requirements and/or legislation into system specifications and test plan
Understanding of different file formats and structures as well as understanding of data models
Relational database experience, preferably SQL Server
Education:
Bachelor's degree (with preferred concentrations in Math, Actuarial Science, Finance, Computer Science, Economics, MIS) or equivalent years of industry experience
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Additionally, an active security clearance or the ability to obtain one may be required for this role.
Alight is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, ancestry, national origin, physical or mental disability, veteran or military status, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, Alight takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, protected veteran status, or national origin.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.
Applicants for [employment/this position] in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alight.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.