The Product Quality Manager is a hands-on leader responsible for ensuring that all products, including Hardware and Software, meet or exceed the quality expectation and requirements of external and internal customers. This includes quality assurance of products in development, quality control and assurance of product manufacturing and product changes, as well as management of supplier quality.
Key Areas of Responsibility:
Quality Culture
Plan, develop, and implement strategies and tactics to support corporate objectives to build an effective quality culture
Ensure quality processes, practices and inputs are appropriately incorporated into entire product life cycle
Develop quality metrics and KPI's to support corporate objectives and countermeasures when not met
Product Development and Product Change
Incorporate Design for Quality and effective quality assurance methods into the new product introduction process
Defect Management including pre- and post-release defect metrics and defect resolution through entire product life cycle
Documentation compliant to ISO/FDA and SNC's Product Life Cycle Requirement
Production Quality
Monitor, review, and correct adverse trends in the field, in manufacturing, and test processes to meet quality goals
Monitor field failure rates and ensure an effective feedback process into engineering, support, and service teams
Quality control processes and metrics for incoming, in-process, and final inspection of materials and products
Foster enablement, engagement, and ownership in manufacturing to continuously improve product quality
Supplier Quality
Collaborate with procurement and strategic supplier management to establish supplier quality performance criteria
Monitor, review, and improve quality of supplier performance and supplied materials and components
Ensure the presence of a robust feedback loop that allows supplier's knowledge to be incorporated in product designs
Incorporate quality into the supplier management process, and actively champion supplier quality issues resolutions
Team Leadership:
Point of contact for any product quality related issues and decision making
Leadership, mentoring, and training of team members
Resource planning based on strategic initiatives, trends in work levels, and changing quality and regulatory needs
Foster collaboration and team work to create and share new ideas, concepts, and processes
Knowledge, Skills & Abilities:
BS in Engineering or related technical discipline. MS preferred
Product design and/or manufacturing experience desired, experience in medical device industry desired
Professional certification from the American Society for Quality (ASQ) desired
5+ years of hands-on experience in product quality management, experience with SW and HW products desired
Working experience with quality tools such as Statistical Process Control, LEAN, 5 Whys, Pareto, 8-D, VOC
Proficient in using DFx, DFMEA/PFMEA, DOE, Benchmarking, and best practice principles
Familiar with relevant standards & guidelines such as IPC-A-600/610, ISO 13485, and FDA21 CFR 820 desired
Working experience with supplier qualification, supplier management, and supplier conflict resolution
Qualifications
EducationMasters of Engineering (preferred) Bachelors of Engineering (required) ExperienceWorking experience withquality tools such asStatistical Process Control, LEAN,5 Whys, Pareto, 8-D, VOC (required) Proficient in using DFx, DFMEA/PFMEA, DOE, Benchmarking, and best practice principles (required)