Customer Service Account Specialist - Centralia, MO at Hubbell Incorporated in Centralia, Missouri

Job Description:

Corporate Overview

Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.

Division Overview

Hubbell Power Systems (HPS) engages in the design and manufacture of a wide variety of products used by utilities. Today, HPS is deeply engaged in product solutions for OSP Communication utility purposes, and has been actively growing that segment of the business. HPS roots have historically been in high voltage transmission, distribution, substation, underground products used by electric utilities. HPS products are also used in the civil construction, transportation, gas and water industries.

At HPS, we build products that provide mission critical infrastructure and that deliver communications and power to millions of people worldwide. In our business, failure is not an option. Therefore, we manufacture products of uncompromising integrity and it starts with our quality policy. We hold our partners, our suppliers and ourselves to the highest standard to ensure we exceed all the technical and functional expectations of our customers.

Hubbell Incorporated engages in the design, manufacture, and sale of electrical and electronic products in the United States and internationally. It operates in three segments: Electrical, Power, and Industrial Technology.

Position Overview

Build and maintain a solid working relationship with HPS customers. Act as the HPS lead to organize and prepare quotation proposals and review customer orders for acceptance. Coordinate technical and commercial requirements. Support field sales and customers regarding product needs. Be the first point of contact for our customers. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Research and resolve Accounts Receivable issues. Investigate and resolve issues related to returned goods.

Duties and Responsibilities

• Manage a territory or set of accounts with the objective of providing outstanding service.


• Review quotation requests promptly, secure competitive feedback as available, and if applicable submit quotation requests to Business Units with pertinent comments.


• Organize and review all bids with special, non-standard commercial bid requirements (i.e.; terms and conditions, warranty clauses). Recommend HPS modifications and obtain approvals.


• Work as a liaison between Engineering, Marketing, Field Sales, and HPS customers regarding product requirements, application questions, and potential issues.


• Issue finalized quotations to customers, including organizing and addressing commercial and technical requirements.


• Identify and grow opportunities within your account base and collaborate with sales teams to ensure growth attainment.


• Review purchase orders to ensure requirements are adequately defined and documented, that differences are resolved prior to order entry, and that HPS has the capability to meet contractual requirements.


• Discuss important quotations, significant purchase orders, returned goods requests and any other important transactions with Customer Service Manager, Territory Manager and Regional VP of Sales.


• Coordinate resolution of customer complaints, warranty replacements, returned goods, and any discrepancies.


• Resolve credit and accounts receivable issues.

Skills and Experience

PHYSICAL REQUIREMENTS: Ability to travel on business related trips; ability to communicate effectively in telephone, electronic, and face-to-face interactions; ability to work on a personal computer or other related equipment for 8+ hours per day, as required.

RECOMMENDED EDUCATIONAL BACKGROUND:

BA/BS in Business- or Marketing-related fields preferred;and 2-4 years customer service experience preferred.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.