Customer Service Administrator at Barnes Group Inc in Brecksville, Ohio

Posted in Other 2 days ago.

Job Description:


Hyson Metal Forming Solutions, a brand of Barnes Group Inc, is searching for a Customer Service Administrator. If you are data-driven, detail oriented, pride yourself on strong organizational skills, and have a collaborative, teamwork attitude, apply for this opportunity today. This role is responsible for supporting the sales team's growth initiatives, and may be a steppingstone into an Inside Sales career for a customer-focused individual who wants to be a part of growing our business.


  • Responsible for ensuring the quality and timely entry of all sales and returned goods orders.

  • Utilize the CRM system to document updates, evaluate status, and provide reports.

  • Support the maintenance of internal documentation including pricing updates and invoicing instructions.

  • Process electronic invoicing requirements.

  • Follow up to ensure PO's are acquired to cover the requested work.

  • Participate in continuous improvement activities and projects, as assigned.

  • Support sales and other local events, as needed.

  • Other sales administrative duties, as assigned.


  • Comprehensive knowledge of sales order entry

  • Proven typing speed and accuracy

  • Customer service experience preferred

  • Strong verbal, written, and interpersonal communication skills

  • Salesforce experience desired

  • Microsoft Office intermediate level experience (Word, Excel, Power Point, Outlook)

  • Ability to multitask and change priorities when asked

  • Committed to collaboration with others in the organization

  • Strong organization skills


  • HS Diploma or GED


  • Medical, Dental, Vision and other insurance options

  • 401k with a company match

  • Incentive program


BehaviorsTeam Player - Works well as a member of a group
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)