It's fun to work at a company where people truly believe in what they are doing!
Are you a talented administrative professional looking for your next opportunity?
We are seeking qualified candidates for an exciting Service Specialist role working in our top client locations. This role will be critical in helping ensure multiple areas of administrative duties are fulfilled to successfully deliver on our service commitments in a timely and effective manner. Administrative duties may include things like; handling and distributing mail, copying, printing, hospitality, reception, filing, or other services defined or outlined in EPIQ’s service agreement with client. Successful candidates will have a “can do” attitude and always ensure quality service with a positive team-player mentality.
What you’ll be doing…….
Provide exceptional client service by learning all the necessary details of administrative work requests and then delivering as expected.
Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift
Answer telephone inquiries, loading/unloading parcels, delivering of parcels, copying, binding, and faxing and guest requests
Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firm
Various administrative duties as outlined by the Site Manager
Additional duties which could be assigned………
Mail/Distribution Services includes sorting, distributing and/or metering of US mail. Always ensure projects have been properly produced and Quality Checked (QC’d) to EPIQ’s standard. Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to EPIQ’s standards
Copy Services may include providing immediate attention to clients entering Copy/Mail Center in accordance with EPIQ’s standard of operation. Accurately produce copy, print and scan projects in accordance to verbal and/or written instructions
Reception may include answering incoming telephone calls and direct call traffic to the proper person. Greet and announce visitors in a friendly and business-like manner. Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with the client's visitors
Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed
Floor Coordination may include being Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area
Records Support includes participation with records and information staff in overseeing effective maintenance of records management systems including Interwoven File Creation, RFID File Tagging and Programming, File Retrieval, and Re- Shelving.
Who you are……
Someone who thrives at providing exceptional customer service
Excellent communicator (verbal and written) with great organizational skills
Detail-oriented with a knack for exceptional quality service
Ability to quickly and effectively learn instructions and apply necessary skills
Ability to manage multiple tasks
Qualifications you bring…….
High School Diploma or equivalent
Minimum of 1-year professional level administrative work experience
What you can Enjoy at Epiq as a full-time employee……
A great culture of diverse professionals who make each day fun as you solve challenges together
Comprehensive health insurance package
Paid Time Off
Career Development & Opportunity
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.