The Clinical Application Specialist provides clinical support and training to customers in hospitals and cancer centers throughout defined regions. The ideal candidate will be knowledgeable on SNC's products as well as the industry's concepts, practices, and procedures.
Effectively deliverindependentonsite and remote educational training on the use of Sun Nuclear products
Complete all pre-work and effectively communicate the training plan to the customer.
Document promptly all the activities related to each field service task in CRM (SalesForce), including but not limited to emails, phone calls, signed acceptance installation and/or training form by the customer
Assist in the development of training materials including but not limited to Power Point presentation, syllabus, anduser documentation/instructions
Interface with customers to resolve cases and assist in troubleshooting escalated issuesin a timely manner.
Identify customer needsanddeterminesinternal resourcesneeded for resolution
CreateKnowledge base articles on processes and troubleshooting steps to help the team if similar issues are encountered in the field.
Follow up with customers to assist with the clinical implementation of the Sun Nuclear products
Attend conferences and trade shows as needed
Perform other related duties as assigned or requested occasionally
BA, BS in Medical Physics, Dosimetry or Engineering required
Masters in Medical Physics or related field preferred
Technical training/education/supportexperience in a professional or academic environment is desired
1 to 5+ years of experience in related field required
Excellent written and verbal communication skills.
Strong presentation skills, ability to communicate effectively to a group via phone/face-to-face
Strong technical aptitude, experience of web-based applications, comfortable with learning new technologies and industry standards
Strong analytical, math, physics skills, including data collection, problem solving, and the ability to resolve complex technical issues independently
Self-motivated, organized and detail oriented, and possess strong time management skills. Able to manage many work streams simultaneously
Willingness to travel
Driver's License and Passport required
EducationMasters (preferred) Bachelors of Engineering (required) Experience1 to 5+ years of experiencein related field (required)