Part Time Customer Service Rep at Sonoco Products Company in Tiffin, Ohio

Job Description:

• Respond to any customer questions or concerns regarding project status or other related issues via phone, fax and e-mail.


• Take and/or process customer orders


• Enter and prepare paperwork for shipping department and plant manager through appropriate computer program. Generate daily invoices for customers.


• Coordinate with production to ensure scheduling is maximized and all deliveries are on time.


• Coordinate with appropriate staff to resolve customer concerns or issues relative to ongoing/completed projects.


• Contact account managers and tech centers regarding updated pricing, order information and other issues.


• Emphasis of responsibilities is on customer service issues only.


• Coordinate orders, authorizing orders and resolving customer problems


• Generate requested reports


• Maintaining assigned files & computer records including pricing information, phone lists, purchase order requisitions/receipts and quote log


• Process/monitor orders including data entry of ship to & tax information


• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude


• Minimum HS degree/Associate degree preferred


• Well-polished communication and verbal skills; strong accuracy working with numbers


• Ability to multi-task, in a fast paced and vibrant work environment


• Keyboarding proficiency; ability to learn industry-specific computer systems.


• 6 months to 1 year experience in customer service in a manufacturing environment preferred


• Knowledge and understanding of the manufacturing process


• Proficient in the use of computers including MS Office products


• Excellent telephone etiquette and skills


• Strong organizational and communication skills



• Superior administrative skills, positive attitude, exemplary work ethic and attendance record

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.