Senior Analyst - Workday Advanced Compensation - Work from Home at Alight Solutions in Charlotte, North Carolina

Posted in Other 3 days ago.

Job Description:

As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimagining how people and organizations thrive.

Workday Advanced Compensation Ongoing Services

  • Act as subject matter expert in Workday Advanced Compensation and execute assigned deliverables for clients.

  • Monitor the workload across aligned operations ensuring business as usual and projects are delivered to required deadlines with quality. Actively monitor operational health by testing and ensure processing checklist/SOP is followed

    • Provide case management oversight and adherence to turn-around times

    • Create, manage, and execute on required recovery plans and Root Cause Analysis documentation, as necessary

    • Conduct applicable risk-based auditing to ensure consistent and accurate results

    • Ensure appropriate evidence is provided/documented for SOC Control tasks

  • Drive overall quality control as well as support and identify opportunity for process optimization and automation

  • Support the Advanced Compensation Consultant, Operations Service Manager (OSM), Client Service Manager (CSM) and/or Delivery Executive in consultative best practice conversations with the client(s)

    • Participate in domain specific Change Request requirements sessions, resource estimation exercises, and internally initiated projects

    • Coordinate testing and develop complex reports

  • Partner with Client Service Manager and/or Service Delivery Manager to mitigate financial impacts of Errors and Omissions (E&Os).

  • Adhere to Operating System guidelines and supporting POV and industry best practices.

  • Own initial day-to-day client escalations, Communicate escalations to the Consultant, CSM, Delivery Executive, Operations Services Manager (OSM), Process Lead and client, as appropriate, for awareness and management of further escalation.

  • Support effective cost management practices and suggest operational improvements.

  • Support the Consultant with input to planning of work activities related to the Advanced Compensation domain within the overall project life cycle.

  • Supports execution of project plan and deliverables for the Advanced Compensation domain.

  • Provides input to requirements calendar.

  • Supports the Consultant for the completion of Process Requirements Documents (PRD's).
    Plans, schedules, and leads preparation for process requirements sessions.

  • Supports the development/completion of Internal Acceptance Testing (IAT) test scenarios.

  • Supports the development / completion of SOP's / Process Flows, including integrated process flows cross domain as needed.

  • Participate in the requirements process for functional implementation of projects.

  • Facilitate research and knowledge sharing on Workday releases and share upcoming changes with clients as applicable.

  • Participates in status update meetings internally and with client (as applicable).

  • Prepares for and participates in Workday training.

  • Consult/collaborate with internal/external stakeholders to ensure alignment on priorities and ensure adoption of service delivery model.

  • Escalates, assess, and/or mitigates (when required) risk/opportunities, including contract compliance, performance/delivery, adherence to Best Practices, standardized procedures & documentation, budget deviations.

Leadership Development

  • Continues to specialize and deepen skill set within Advanced Compensation.

  • Provides direction and guidance internally to less experienced colleagues by directing and reviewing their deliverables.

  • Has targeted conversations with client in area(s) of focus and provides consultative advice and recommendations, applying Alight Point of View and best practice learnings.

  • Participates in discussions with clients on basic scope and solutions to influence client decisions and project deliverables and service delivery.

Client Relationship Management

  • A point of escalation for ongoing services as well as any implementations and projects for service delivery for clients in the Advanced Compensation domain.

  • Attend governance meetings and schedule periodic check-ins with client contacts to discuss issues or concerns.

  • Support the Consultant, Domain Process Lead, and Client Service Manager in consultative best practice conversations with clients.

Business Planning and Operations Management

  • Actively participate in SOC Audits, Business Continuity Planning, and recovery efforts, change management and other process improvements.

  • Adhere to Point of View (PoV) and best practices.

  • Assist in coordinating the workload across aligned operations ensuring business as usual and projects are delivered to required deadlines with quality.

  • Responsible for project quality control, risks and escalations and governance for aligned projects and implementations.

  • Assist sales team in functional area of expertise as needed.

Financial Management

  • Assist with Change Request estimates.

  • Ensure projects and Change Requests are on budget and not exceeding deal model estimates.

Knowledge and Expertise

  • Deep Advanced Compensation functional and operational knowledge required; HR Outsourcing knowledge is a bonus.

  • Applies professional principles and business judgement to solve unique problems or to develop new procedures, and process.

  • Ability to lead and thrive in a fast-paced environment while managing multiple tasks and projects with urgency and setting priorities.

  • Ability to understand and analyze the impact of changing priorities and balance resources appropriately

  • Ability to consult with clients/client teams on the Workday Advanced Compensation offering thought leadership, best practices and configuration options.

  • Advanced knowledge and understanding of best practices and service delivery models.

  • Excellent oral and written communication skills.

  • Ability to learn new software functionality quickly.

  • Familiar with Project Management processes.

  • Experience in leveraging a Systems Development Life Cycle framework to project work

  • Ability to build strong relations with client contacts and internal teams and stakeholders.

  • Exhibit problem-solving skills, including troubleshooting issues and escalates as appropriate

  • Knowledge and understanding of best practices and service delivery models.

  • Proven consultative skills to guide client and internal discussions to agreement of solutions in a timely manner


  • A minimum of two years' experience in Workday Advanced Compensation.

  • Bachelor's degree and/or a minimum of 3+ years of professional work experience in Human Resources Outsourcing or related field required

  • Professional certification as appropriate is desired, but not required.

About Alight Solutions

As the leading provider of benefits administration and cloud-based HR and financial solutions, we enhance work and life through our service, technology and data. Our 22,000 colleagues across 14 global centers deliver an unrivaled consumer experience for our clients and their people. We are Alight. Reimagining how people and organizations thrive.

Background Check Required

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Additionally, an active security clearance or the ability to obtain one may be required for this role.

Equal Employment Opportunity

Alight is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, ancestry, national origin, physical or mental disability, veteran or military status, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, Alight takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, protected veteran status, or national origin.

Reasonable Accommodations

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Diversity Statement

At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.

Authorization to Work in the United States

Applicants for [employment/this position] in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alight.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.