UST HealthProof is looking for a Business Systems Analyst, who under the general supervision of the Program or Project Manager, will help successfully deliver a health plan ecosystem. The Business Analyst will help support various workstreams within a program to assist the Program Manager and work with small to mid-size Health Plan Clients, third party vendors, and onshore and offshore UST associates in implementing system installations, conversions and migrations. Candidate should have strong experience in requirements solicitation and analysis preferably in health care or related industries. You should have good written and verbal communication skills and be able to interact with external clients. You should be a complex problem solver who's able to grasp customer needs and brainstorm ways to fulfill them.
Business Systems Analyst
Dallas, TX or remote with Travel
Fulltime/Directhire with UST
As a Business Analyst at UST HealthProof, this is your opportunity to:
Use analytics and judgment to identify, prioritize, structure and solve complex problems
Work independently to define, test and implement project functional requirements
Design and execute functional test procedures
Create software requirements artifacts and deliverables
Apply system analysis techniques to analyze requirements, system capabilities, workflows, and functional limitations
Serve as subject matter expert on projects to answer business questions that impact the strategic business priorities
Ensure requirements traceability throughout the project
Define software quality attributes, external interfaces, constraints, and other non-functional requirements
Establish and implement effective requirements practices, such as change control process, etc.
Ensure use and continuous improvement of a requirements processes
Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and or viewpoints
Ensure all project requirements are conformed to during every phase of the project implementation
Interpret, evaluate, and interrelate research data
Prepare status report updates on the progress of assigned tasks
Contribute to the written and verbal communication in and out of the client, specific to the engagement
Ability to interpret technical specifications including API specifications and evaluate against business requirements and workflows
Design and document computer systems or programs, including prototypes, flowcharts and diagrams outlining system capabilities and processes
Perform other duties as assigned or requested
To support and promote the values of UST HealthProof.
Comply with all Company policies and procedures.
The Company reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and or your performance.
Comply with the organization's Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.
* Expertise in Elicitation of Business requirements by collaborating with Business sponsors. Expertise to compare and document different business solutions and document them
* Experience in understanding and evaluating high level technical process flows
* Identify various possible business scenarios and document it.
* Knowledge on agile process framework and JIRA tool.
* Ability to groom the user stories in such a way a developer can code the solution.
* Experience in a Health Edge application and a managed care environment preferred
Experience with Medicare and Medicaid is preferred
For this role, we value:
o Requirements Solicitation and Definition
o Discovery Concepts
o Project/Program/Portfolio Orientation
o Project/Program/Portfolio Implementation
o Business Analysis Success
o Strong problem-solving and excellent communication skills
o Project Requirements, Analysis and Objectives
o Risk and opportunity management
o Project organization & Teamwork
o Problem resolution
o Project structure
* Behavioral Competence
o Task Management
o Openness and Creativity
o Results Orientation
o Ability to build, foster, and maintain positive professional relationships
o Devotion to high-quality customer service
o Excellent interpersonal communication skills
o Keen analytical and research abilities
Analyse the business needs of a client in order to recommend and evaluate solutions to those needs independently. Perform Business Analysis tasks independently and be able to guide junior BAs
Use analytical skills and judgment to identify prioritize structure and solve complex problems
Work closely with customer to understand and define enterprise goals and objectives
Immensely contribute to the sprint planning and estimation by highlighting dependencies constraints impact from a business standpoint
Be the face of the team to the customer and act as a SME for all of the business and strategic needs
Understand and use BA knowledge areas appropriately as required by the business problem
Analyse business needs and solutions Devise strategies and Facilitate stakeholder collaboration effectively and efficiently
Validate and verify information to identify solution options that meet business needs
Align the designed and delivered solutions with stakeholder needs
Establish and implement effective requirement creation and management practices
Champion requirements Elicitation using proven techniques like interviews document analysis requirements workshops storyboards surveys site visits business process descriptions use cases scenarios event lists competitive product analysis task and workflow analysis and/or viewpoints
Define the solution approach identify business improvement opportunities allocate requirements across solution components and develop design options that achieve the desired future state
Define software quality attributes external interfaces constraints and other non-functional requirements
Monitor the market for technologies/processes to manage business analysis Information
Develop training materials and "tips" that stakeholders can leverage to improve their efficiency in using business analysis tools.
Work with large or multiple teams that span functions issues locations and time zones to coordinate roles responsibilities and interdependencies of all team members
Develop a network of Subject Matter Experts (SMEs) inside and outside of the organization
Develop an innovative approach for using new tools templates and processes
Develop engagement strategies to support organizational transformation
Be able to assist in driving transformational program(s) for the organization/customer's enterprise
Measures of Outcomes:
Business value addition
Business Analysis processes and tools
Reusable artefacts/methodologies for use across organization
Pro-active identification of business problems constraints dependencies that leads to tangible benefits to the stakeholders
Champion written and verbal communication in and out of the client specific to the engagement
Negotiation of various options Vs value delivered with stakeholders
Develop and drive adoption of tools templates and/or processes for aligning requirements and design.
Mastery of several business analysis tools to elicit document and manage requirements
Use a combination of metrics plus and strategic analysis to pick and recommend appropriate solution to the business problem
Establish processes as required by the engagement and ensure adherence by the team
BA artefacts maintenance :
Documentation of the process plus project artefacts to the best standards
Management and communication about project artefacts to the various stakeholder groups
Develop and proactively drive adoption of tools templates and processes to help others produce effective decision making and approval processes
Team Management :
Conduct necessary trainings and workshops within the project team and in the organization to grow and develop the BA community
Monitor Junior Bas and suggest/assist with identification of areas of improvement with ways of working new learning market needs
Assist the organization/Unit with identification of new business opportunities and solution recommendation proactively
Analytical organizational and problem-solving skills - Proficiently use Analytical thinking and problem solving skills to analyse problems and opportunities effectively identify which changes may deliver the most value and work with stakeholders to understand the impact of those changes. Rapidly assimilate various types of information. Quickly choose effective and adaptable methods to learn and analyse the media audiences problem types and environments. Apply right competencies like Creative Thinking Decision Making Learning Problem Solving Systems Thinking Conceptual Thinking and Visual Thinking
Behavioural Characteristics - Exhibit behavioural characteristics to gain the trust and respect of stakeholders. Continuously and consistently exhibit practice and preach competencies like Ethics Personal Accountability Trustworthiness Organization and Time Management and Adaptability.
Business Knowledge - Have a very good knowledge to perform effectively within the Business Industry and Organization solution or methodology that the business analyst operates in. Demonstrate a good ability to recognize potential limitations and opportunities. Understand the risks involved in the area of work and make suitable decisions to manage risks. Demonstrate very good understanding of Current trends market forces market drivers Key processes Services Products definitions customer segments suppliers practices and regulations
Communication Skills - adaption of communication styles and techniques to the knowledge level and communication styles of recipients. Well versed ability to speak the language of the stakeholders Proficiency in the use of variety of communication methods - verbal non-verbal physical and written along with exceptional listening skills. Assist conversations to reach productive conclusions
Interaction skills - ability to relate cooperate and communicate with different kinds of people including executives sponsors colleagues team members developers vendors learning and development professionals end users customers and subject matter experts(SMEs). Facilitate stakeholder communication provide leadership encourage comprehension of solution value and promote stakeholder support of the proposed changes. Exceptional negotiation and conflict resolution
Tools and Technology - Good working knowledge of various software application and tools to support communication and collaboration. Create and maintain requirements artifacts model concepts track issues and increase overall productivity. Excellent knowledge of prototyping and simulation tools as well as specialized tools for modelling and diagramming. Requirements management technologies required to support requirements workflow approval baselining traceability change control and management. Well versed in the use of required tools and technology including presentation software for communication and collaboration among the team and stakeholders.
Business Analysis techniques - Advanced knowledge of various BA techniques and the expertise to pick and use the right technique for carrying out the BA tasks as appropriate to the area of work. Listing down all of the techniques commonly used by Business Analysts to execute their tasks.a. Brainstormingb. Business Casesc. Document Analysisd. Business Rules Analysise. Prototypingf. Data Miningg. Estimationh. Financial Analysisi. Functional decompositionj. Interviewsk. Item Trackingl. Lessons Learnedm. Process Analysis and Modellingn. Reviewso. Root Cause Analysisp. Risk Analysis and Managementq. Survey/Questionnairer. Workshopss. Mind mappingt. Scope Modellingu. Stakeholder mapsv. Metrics and Key Performance Indicators (KPIs)w. Benchmarking & Market Analysisx. Interface Analysisy. Data flow diagramsz. Use casesaa. User Storiesbb. Backlog Managementcc. Estimationdd. Prioritizationee. Acceptance and Evaluation criteriaff. Business Model Canvasgg. Concept Modellinghh. SWOT Analysisii. Organizational Modellingjj. Vendor Assessment
Strategist expertise level in various BA knowledge areas (recommended by IIBA or any other professional organization for Business Analysis)
Business Analysis Approach* Develop and proactively drive adoption of tools templates and processes for planning a business analysis approach.* Create new and innovative formal and informal processes tools or* techniques that others can leverage during discovery to isolate critical Information* Create innovative ways of performing this task using common techniques.
Stakeholder Engagement* Develop engagement strategies to support organizational transformation.* Develop stakeholder engagement strategies to address stakeholders that resist change.* Engage others in a discussion where they share information with the Lead BA that they are not willing to share with other individuals.* Capture best practices in planning stakeholder engagement and broadcast them to the business analysis community.* Create innovative ways of performing this task using common techniques.
Develop and proactively drive adoption of tools templates and processes to help others produce effective decision making and approval processes.
Create new methods for locating data and how to analyze its accuracy and importance.
Business Analysis Information Management* Develop a new organizational structure for managing business analysis information.* Monitor the market for technologies/processes to manage business analysis Information* Develop training materials and "tips" that stakeholders can leverage to improve their efficiency in using business analysis tools.
Business Analysis Performance Improvement * Develop new processes to identify and overcome business performance issues.* Develop non-traditional ideas for identifying business analysis performance improvement opportunities.* Create new tools and strategies for identifying innovative solutions* Continually monitor processes seeking opportunities for improvement* Recognized by leadership as an authority in analyzing performance and developing improvement plans
Requirements Elicitation* Create elicitation support material templates for others to use.* Develop approaches and tactics for developing greater organizational understanding* Foster a collaborative approach to encourage feedback opinions and acceptance towards the use of elicitation tools and templates for personal planning and organization.* Have been sought for advice support and training by others on ways to effectively prepare for elicitation.* Quickly understand team capabilities and skill/knowledge gaps* Engage others in a discussion where they share information that they are not willing to share with others individuals.* Consistently find "common ground" between differing viewpoints.* Define strategies and plans for influencing multiple decision makers* Develop and proactively drive adoption of tools to help others adjust their communication style* provide examples for how to handle certain circumstances with the right messaging (i.e if they say this do this or are difficult stakeholders)* Develop an approach for the current initiative to assess newly elicited results with source information and against other elicitation results.* Create new methods for locating data and how to analyze its accuracy importance and validity.* Debate issues to bring the most critical points to the forefront for decision making.* Anticipate objections and proactively overcome them with data before the objection arises.* Routinely perform scenario planning and exercise due diligence when validating information
Communication and collaboration - provide relevant information to stakeholders in a timely manner. Effectively work with stakeholders to ensure delivery of required outcomes.* Develop a repeatable approach for others to use for communicating business analysis information.* Recognized as an authority on how to customize messaging to various levels of an organization.* Foster collaborative approach to collect feedback opinions and acceptance towards the adoption of new approaches to communicate business analysis information and to collect feedback and opinions* Have been recognized by leadership as an authority in enhancing collaborative relationships with stakeholders at all levels of the organization.* Consistently maintain enriched relationships with stakeholders
Requirements Life Cycle Management* Develop and drive adoption of tools templates and/or processes for aligning requirements and design.* Create innovative ways to use the common techniques to perform this task such as Functional Decomposition* Have been recognized as a visionary in aligning requirements and designs resulting in requests from leadership to lead related complex change initiatives and* mastery of several business analysis tools resulting in frequent engagement by peers for support in using them.* Develop and drive adoption of an archival system that stores historical requirements and how they were implemented* Plan and devise innovative ways to maintain requirements and designs for reuse by ensuring accuracy and consistency* Demonstrate subject matter expertise in prioritization so that leaders grant the authority to resolve issues independently.* Foster a collaborative approach to obtain feedback opinions and agreement on the adoption of new prioritization methods.* Capture best practices in prioritization and broadcast them to the business analysis community.* Always incorporate relevant product service business and industry acumen in prioritization.* Create new ways to assess the possibilities of a situation resulting from changes to requirements and designs.* Apply foresight when connecting concepts to enterprise components* been recognized by leadership as an authority in evaluating the impact of proposed changes to requirements and designsDeal with unforeseen issues in order to obtain an approval of requirements effectively by:* assembling and/or developing resources processes and tools* developing a go-to network of empowered people and resources who are* quick to respond* demonstrating subject matter expertise in obtaining agreement and approval of requirements and designs
Strategy Analysis* Analyse current state to understand the reasons for change the impact of the change* Apply foresight when connecting concepts to enterprise components.* Apply foresight to predict external drivers for change and draw from experience to recommend how to address them.
Future State definition* Consistently influence business policies and practices.* Develop approaches and tactics for developing greater organizational understanding.* Create new ways to identify all potential alternatives to address business needs.* Have been recognized by leadership as an authority in determining the conditions to meet the business need
Risk Assessment* Apply foresight to identify and overcome potential roadblocks that might lead to a negative consequence* predict what competitors will do and how to counteract it.* recognized by leadership as an authority in preventing undesirable consequences while transitioning to the final future state
Change Strategy* Create and drive adoption of tools templates and processes for developing transition states.* Develop metrics and a rating system for evaluating solutions* Develop and proactively drive adoption of new tools or templates for evaluating alternatives.* Develop an innovative approach for using new tools templates and processes that explain the rationale for adoption* Capture change strategy best practices and broadcast them
Analysis and Design - analyze synthesize and refine elicitation results into requirements and designs.* Continually monitor the industry in search of best practices that lead to more effective design options.* Apply foresight when connecting concepts to enterprise components* recognized by leadership as an authority in developing design options that achieved the desired future state* Develop approaches and tactics for developing greater organizational understanding with regards to analysing potential value to recommend right solution* Capture best practices in analyzing potential value and solution recommendation and broadcast them
Solution Evaluation - define performance measures and assess the data collected to evaluate solution effectiveness* Develop new and innovative evaluation method(s) including metrics measurement tools* Capture best practices in measuring solution performance and broadcast them to the business analysis community* Analyze business related metrics found on documents such as financial statements and make appropriate recommendations.* Develop non-traditional ideas for analyzing performance measures* Apply foresight when connecting concepts to enterprise components.* Create and drive adoption of tools templates and processes that help identify the internal factors that restrict full realization of the solution's value.* Develop new and innovative methodologies for problem solving and critical thinking* Capture best practices on assessing solution limitations and broadcast* determine how factors external to the solution are restricting full realization of value* Monitor the industry in search of approaches or insights to determine and overcome the external factors that restrict the solution's full realization of value.* Create and drive adoption of tools templates and processes that help identify the external factors that restrict full realization of the solution's value.* Consistently identify the root cause of systemic issues* recognized by leadership as an authority in recommending actions that maximize value* frequently asked for input and asked for recommendations are typically implemented by leadership
Expertise in developing process flow diagrams use case current/future state diagrams functional and technical requirements in the form of user stories/as indicated by the customer
Good understanding of Software development life cycle & Methodologies
Develop an innovative approach for using new tools templates and processes that: explain the rationale for adoption
Develop a network of Subject Matter Experts (SMEs) inside and outside of the organization using methods such as:* contributing knowledge/skill into the network and* drawing knowledge/skill from the network appropriately.
Create innovative ways of performing various BA tasks using common techniques.