Customer Experience Marketing (CXM) Coordinator at Momentive Performance Materials USA LLC in Huntersville, North Carolina

Posted in Other 3 days ago.

Job Description:

Position Title:

Customer Experience Marketing (CXM) Coordinator

Position Summary:

We're searching for an individual with a diverse portfolio of experience to contribute to existing customer-focused marketing programs and to assist with the development of new initiatives that optimize the customer experience. Specific focus areas will be supporting business segment trade show activities and the implementation of Momentive brand efforts. Day-to-day activities may include drafting or editing presentations, project management and tracking results, building relationships with business segment partners and working with third party vendors. The ideal candidate will have experience in a variety of functions including marketing, communications, public relations, branding, digital marketing and social media. The Customer Experience Marketing (CXM) Coordinator must be organized and detail-oriented, with the ability to manage multiple projects and deadlines simultaneously.

Job Description:


  • Trade show support

    • Support global business segment trade show activities as defined by Momentive trade show tiers. Activities include project management, ordering show services, preparing and tracking budgets, pre & post-show preparations, and follow-up

    • Ensure trade show efforts align with company and segment goals, identifying alternatives and areas for improvement where needed

  • Brand support

    • Develop and catalog the organization of the Momentive image library, including the documentation and tracking of stock photography licenses and internal image releases

    • Provide management and support for the Momentive Collective portal, a SharePoint-based site that houses brand, marketing, and sales tools

    • Support the development and implementation of the company's brand strategy

  • CXM team support

    • Support team financial needs including creation of purchase orders, processing invoices, and tracking budgets

    • Develop team dashboards and reporting tools

    • Document team processes and procedures, identifying areas for efficiency where possible

    • Provide market research, forecasts, competitive and trend analysis for team initiatives as needed

    PHYSICAL DEMANDS / WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to sit; talk and hear, use hands to type, handle or feel. The employee is frequently required to reach with hands and arms. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading. May require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, lift, carry and move light to medium weight. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and learn technical information. Light lifting is required. The environment for this position is an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

    Additional Details:

    Minimum Qualifications

    • Bachelor's degree in marketing, public relations, communications or related fields

    • 3+ years of marketing experience in a coordinator or similar role

    • Experience in brand activities, public relations, communications

    • Strong communication and collaboration capabilities

    • Ability to organize, prioritize and multitask effectively

    • Demonstrates accuracy and attention to detail

    • Ability to manage projects from start to finish

    • Proactive and resourceful

    • Self-motivated and enjoys working both on a team and independently

    • Quick learner who isn't afraid to ask questions, own their tasks and develop the role

    • Advanced knowledge of Microsoft Office, particularly in Excel and PowerPoint

    Preferred Qualifications

    • Knowledge of Adobe Creative Suite (InDesign, Photoshop, etc.)

    • Experience with SAP, SharePoint, and/or Salesforce preferred


    We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

    In order to be considered for this position candidates are required to submit an application for employment through our career site, be at least 18 years of age, willing to take a drug test and submit to a background investigation as part of the selection process.

    If currently an employee of the Company, you must have current satisfactory work performance and in most cases, have been in your current role 18 months.

    We cooperate with carefully selected external vendors supporting us on specific employment opportunities. Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time. Please do not contact any of our employees by phone, email or otherwise about this position. Please note that Momentive will not be obligated to pay any cost or fee for candidate resumes that are submitted without the existence of a valid written and signed search firm agreement.