Support the data and business analysis needs of Network Operations. Uses analytical and quantitative methods to understand, predict, inform, and enhance processes. Assembles data, analyzes performance, identifies problems, and develops recommendations and to provide executive level analytical insights.
DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Provides business analysis and support for Network Operations: Generate complex ad hoc reports along with creation and presentation of high quality dashboards that provide operational visibility to the business unit(s).
Develops high quality graphs, reports, and presentations of data results. Perform statistical analyses for Network Operations business unit(s).
Analyzes business partner's operations to understand their strengths and weaknesses to determine opportunities to develop insightful analysis, automate processes and functions.
Facilitates communication between business unit(s) and Network Operations from initial requirements to final implementation.
Identifies, analyzes, and interprets trends or patterns in data sets. Present complex data sets and information in an understandable and compelling manner.
Works on multiple projects as a project team member, occasionally as a project leader.
Coaches and mentors less experienced staff.
Performs special projects as needed and other duties as requested by supervisor.
BASIC / MINIMUM QUALIFICATIONS
Minimum two (2) years of experience with industry-specific database systems - SQL
Minimum two (2) years of experience creating visualizations and analysis with Tableau or similar application / tool.
Develop criteria and method of analysis using Tableau.
Create visualizations within dashboards.
Provide analysis based off data visualizations.
ADDITIONAL JOB QUALIFICATIONS
Ability to read, write, speak and understand English
Strong analytical and detail-oriented aptitude; a high degree of accuracy is required
Ability to present complex information in an understandable and compelling manner
Leadership/project management experience requiring effective organization and communication skills as well as an ability to work with aggressive timelines
Exhibit exceptional and professional communication, both written and oral
Professional and courteous demeanor with ability to lead in a team oriented environment
Ability to learn and adapt to change
Strong business acumen
Network Operations experience a plus
Six Sigma Certification a plus
Adept at queries, report writing and presenting findings
Automate routines to improve efficiency and reduce errors
Knowledge of statistics and experience using statistical packages for analyzing large datasets
Strong knowledge of and experience with reporting packages, databases and programming
Develop and implement data collection systems that optimize data accuracy and quality
Acquire and abstract primary or secondary data from existing internal or external data sources
Job Code : ENO340-NOC
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