Technical Support Analyst at WellSky in Boston, Massachusetts

Posted in Other 1 day ago.





Job Description:

WellSky is looking for a Technical Support Analyst to join our CarePort team. As a Technical Support Analyst, you will be responsible for verifying and confirming customer-facing application technical issues for escalation. You will also be responsible for testing, validating, and resolving issues as appropriate through SQL, databases, and development tools.


A day in the life!


You will be responsible for the following:



  • Reviewing, troubleshooting, and documenting escalated software operational issues and technical issues.

  • Assisting Engineering and QA in identifying, debugging, testing, and resolving customer-facing application issues.

  • Escalating unresolved issues with thorough documentation as required, maintaining ownership of issue through resolution.

  • Ensuring required response time and resolution times are met.


Job Requirements:



  • Bachelor's Degree or equivalent work experience

  • 1+ years of experience in a user-facing customer service role

  • 1+ years of experience using analytic tools such as Excel, SQL, SAP, and Access

  • Understanding of database systems and networking

  • Web-based software support experience


Preferred Requirements:



  • Experience writing SQL queries

  • Healthcare software support experience

  • Spanish language skills are a plus.


#LI-AC

About WellSky


WellSky is a leading supplier of software and services solutions that help acute, post-acute, and human service providers improve efficiency, support business growth, and provide intelligent care to patients and people in need. WellSky is headquartered in Overland Park, KS with 1,800 teammates across the U.S., Canada, and the U.K. WellSky serves more than 20,000 client sites around the world - including the largest hospital systems, blood banks and labs, in-home care agencies, post-acute care facilities, government agencies, and human services organizations. WellSky's software and services address the continuum of health and social care - helping businesses, organizations, and communities solve touch challenges, improve collaboration for growth, and achieve better outcomes through predictive insights that only WellSky solutions can provide. Informed by 40 years of providing software and expertise, WellSky anticipates providers' needs and innovates relentlessly to help people thrive. Our purpose is to empower care heroes with technology for good, so that together, we can realize care's potential and maintain a healthy, flourishing world.


We're looking for talented individuals who want to use their skills to build a strong, technology-driven company. We offer competitive salaries, great benefits, a new Health Savings Account with a generous employer contribution and a casual and fun environment that encourages quality, creativity and excellence. Enjoy all we have to offer. We invite you to join us. Apply today!


WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.


Applicants for U.S. based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.