Help Desk Technician at Solerity in Washington, Washington DC

Posted in Other 9 days ago.

Job Description:

Harness the power of tomorrow's technology to accelerate your success today! Solerity is dedicated to serving the U.S. Federal Government. We develop and deliver innovative solutions to increasingly complex problems. That is why we need your help!

Solerity is seeking a Help Desk Technician to support the FEMA Grants Program Directorate (GPD) Program Management Office (PMO) and to be a single point-of-contact service desk for all end user IT- related incidents and service requests.


The Help Desk technician will be responsible for managing and executing all incident management and request fulfillment processes to include:

  1. Provide support for Tier 1 and Tier 2 help desk inquiries via phone, email, chat, screenshare, or other form of communication for the Non-Disaster Grants system.

  2. Troubleshoot, and resolve Non-Disaster Grants production support issues.

  3. Triage issues and forward notification if system is not functioning.

  4. Elevate production support issues to Tier 3 for ticket creation as needed.

  5. Provide surge user support capacity for the Non-Disaster Grants system.

  6. Provide guidance when requested to the development team to optimize the user experience.

  7. Provide metrics and reports when requested to leadership.


  • Medical, dental and vision coverage

  • Flexible work schedule to include remote

  • 401(k) and company-funded life insurance

  • Generous PTO

  • Tuition and training assistance

  • Financial rewards for employee referrals


"[This is a] wonderful company to work for and the management truly care about their employees."


Minorities and Veterans Encouraged to Apply

Solerity is committed to the diversity we bring to the marketplace by being an EEOC/AA employer who is committed to hiring a diverse team of professionals to provide world class services and products aimed at exceeding our customer's expectations. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status or disability. Solerity is a VEVRAA Federal Contractor.


  • US Citizen with the ability to obtain a Public Trust Clearance

  • Bachelor's degree (or 6 years exp; or AS degree and 4yrs)

  • 0-3 years in a service desk environment

  • Minimum working knowledge of Active Directory, Office 365, Exchange Online, current operating systems for desktops and mobile devices, Cisco Networking.

  • Proficient in Internet Explorer, Firefox, Safari, Chrome

  • Previous experience working with Web Applications

"Exceptional people to work with on a daily basis."


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