Field Tech Associate at NTT Data Services in Denver, Colorado

Posted in Other 9 days ago.





Job Description:

Req ID:137880

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Associate to join our team in Denver, Colorado (US-CO), United States (US).


The Desktop Support Analyst (Technician) willbe responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.

This position will be a Client based position.

Role Responsibilities


  • Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide.

  • Coordinates with Client End User on expectations and availability to conduct Managed Client Services.

  • Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations.

  • Identifies potential issues that could adversely impact End User experience and follows through on action steps.

  • Strives to meet all Client SLAs & Customer Satisfaction Goals.

  • Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site.

  • When required - provides onsite shadowing to Dell Program Field Service Team.

  • Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles.

  • Basic installation and maintenance of technical products.

  • Follows predefined procedures and tasks in everyday activities.

  • Work is regularly reviewed by a more senior level technical specialist.

  • Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.

  • Installs, maintains and optimizes desktop /notebook configurations at customer sites.

  • Diagnoses and resolves product performance problems.

  • Performs maintenance and repair services.

  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.

  • Instructs customers in the operation and maintenance of the system.



Basic Qualifications


  • 1+ years desktop/technical support experience



Additional skills


  • A+ Certification

  • Must have a proven customer service background

  • Knowledgeable of Windows Operating System environment

  • Must be able to comprehend and follow verbal and written technical instructions and scripts

  • Good verbal and written communication skills

  • Physically able to lift and move Enterprise and Client technology hardware in our customer environments

  • Excellent interpersonal skills and ability to work collaboratively in a team environment

  • Basic customer interaction skills


About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.






Nearest Major Market: Denver




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Consulting, Technical Support, User Experience, Technology