Job Description:
Specialist JBU Uniform Store
Position Summary
The Specialist JBU Uniforms Store Crewmember supports uniform store operations and acts as a representative of the JetBlue Uniform Program. This person is an effective communicator, organized, detail orientated with strong customer service skills, and focused on providing a great experience to our internal customers. This Crewmember understands the importance of prioritization, and is also well versed at diffusing challenging interactions.
Essential Responsibilities
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Welcome customers by greeting them; offering them assistance.
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Operate a point of sale system
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Monitor, and perform inventory tasks
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Assist uniform eligible Crewmembers or Business Partners with selection, fit and measurement
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Support New Hire uniforms orders, and exchanges to be completed as expeditiously as possible
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Complete Uniform store administrative tasks, including but not limited to, data entry, troubleshooting, returns and exchanges among other related tasks
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Monitor reports received from our Business Partner to ensure information is accurate
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Support with protecting the integrity of our Brand as it relates to the uniform program
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Merchandise and maintain inventory in attractive and functional displays and manage store inventory to minimize stock outs
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Other duties as assigned
Minimum Experience and Qualifications
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High School diploma or General Education Diploma (GED)
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One (1) years professional experience
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Proficient with Microsoft Office Excel & Word
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Excellent Problem-solving skills and the ability to make decisions independently
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Excellent customer service skills
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Solid communication and interpersonal skills
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Able to pass a ten (10) year background check and pre-employment drug test
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Legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
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Bachelor's Degree
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SAP Experience
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Experience in apparel and apparel fitting and measuring
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Retail experience
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Inventory Management experience (inventory stocking, cycle counts, etc.)
Crewmember Expectations:
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Regular attendance and punctuality
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Available for occasional overnight travel (up to 25%)
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Able to work flexible hours and be available for an emergency response on short notice
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Well-groomed and able to maintain a professional appearance
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When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
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Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
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Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
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Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
Equipment:
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Computer and other office equipment
Work Environment:
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Normal Office Environment
Physical Effort:
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Ability to stand for long intervals
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Physically fit to provide measuring services and move stock. Note: Average carton weight is 15 to 25 lbs.
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Operate a pallet jack while wearing steel toe boots (only specific to the JFK location)
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