The Network Field Engineer position is responsible for Project Request and Network Health Analysis and daily management of a large wireless/wired Internet Service Provider (ISP) network. This position ensures that the company's network is configured and tested for optimum performance. The Field Engineer will also assist with Interference Detection and Optimization (IDO). This position will have consistent interaction with the Company's Regional directors Network Area Managers along with the Network Area Leads and Network Field Infrastructure Technicians to prevent and proactively address issues concerning the direct and indirect impact to our customers.
Essential Duties and Responsibilities
Planning / design, for optimization, upgrading, congestion management of existing network
Troubleshoot, evaluate and resolve local capacities and Radiofrequency issues; identify problem areas, bottlenecks along with network Hardware problems; use various network tools to provide resolution for wireless interference.
Assist in the administration of the Local Area Network (LAN), hardware and software upgrades testing and turn up of new hardware
Communicate and liaise with all other Company departments; notify appropriate parties immediately of any issues which may affect efficient operations including, but not limited to, outages, service disruptions, tower volume, and repeated customer complaints
Work requires weekend and/or evening work and some travel may be required
Other Duties and Responsibilities
Additional responsibilities and duties as assigned
No direct reports
Knowledge, Skills and Abilities Required
Must have a valid driver license to drive within the company's geographical footprint
Excellent oral, written and interpersonal communication skills
Solid knowledge on Microsoft Office and Google Suite and other job-related software; basic understand of Microsoft Visio
One (1) year of experience with implementation and troubleshooting of Internet Protocol (IP) routers, Layer 2 and Layer 3 switches and wireless technologies; basic experience with design, implementation, and troubleshooting of IP networks; basic understanding of configuration and installation of wireless PtP, PmP, routers, and switches
Basic knowledge of PHR, Perl, Python, Shell scripting, Cisco Internetwork Operating System (IOS) and Red Hat/Centos; working towards Cisco Certified Network Analyst (CCNA) certification preferred
Solid knowledge of data communication wireless concepts and technologies
Proficient with Network Management Systems (NMS) and monitoring applications
Customer service oriented with passion for high customer satisfaction and achieving operational excellence; ability to interact with all levels of staff including senior management, internal and external customers
Must be able to demonstrate attention to accuracy on all duties and responsibilities
Ability to analyze and define problems, prioritize work flow, multitask, meet deadlines and remain flexible
Ability to maintain confidentiality
Must comply with Company and OSHA established safety policies and requirements
Physical Demands and Working Environment
Physical demands: While preforming duties of job, employee is constantly required to sit, stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. On a constant basis, the incumbent must safely lift, carry and maneuver heavy or awkward objects sixty (60) pounds or more. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required.
Work environment: Must be able to work safely in a field environment. Must be adept at working in adverse weather conditions. Frequent work in an office environment.
Daily travel within the company's geographical footprint and external destinations may be required.
Electronic Application Procedures: Rise Broadband only considers applicants that complete our electronic application through our career center. If, because of a disability, you need special services or facilities in order to apply for this opening, please call the Human Resources Office 3 0 3 - 7 0 5 - 6 5 2 2.
Diversity creates a healthier atmosphere and Rise Broadband is an Equal Opportunity/Affirmative Action employer. We are firmly committed to non-discrimination and affirmative action and it is the policy of the Rise Broadband is to strive to afford equal opportunity to qualified individuals, regardless of their race, color, religion, sex, age, marital status, sexual orientation, gender identity, genetic information, national origin, veteran status, disability or any other legally protected characteristic.
We are a drug free workplace and all employees must be authorized to work in the US. All offers of employment will be contingent on the successful completion of a drug test, reference and criminal background investigation. Some positions will also require a motor vehicle record check.