Sr. Application Developer - ITOM at Digital Intelligence Systems, LLC in Santa Clara, California

Posted in Other 6 days ago.

Job Description:


Sr. Application Developer - ITOM

San Francisco, CA - REMOTE

4 Months (Possible Extention or FTE conversion)

What you get to do in this role:

  • Implement/enhance ServiceNow ITOM spaces and Design solutions and processes for the ServiceNow platform.

  • Document functional business requirements, process flow diagrams, and business cases.

  • Facilitate requirements gathering and process mapping workshop.

  • Build proofs-of-concept (POC) for potential new solutions and technologies

  • Accountable for the timely delivery of projects as per established roadmaps by working closely with the business teams

  • Strong alignment with product management and engineering teams on roadmap and product feedback.

  • Contribute and maintain a showcase of ITOM solutions created on the ServiceNow platform.

  • Provide mentoring and training to peers and other colleagues in the organization.

  • Staying current on product developments/releases to a level required for solutioning and value realization for business.

  • Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.

  • Create and present functional and technical design including data analysis to business team, and gather feedback to influence solution design and approach

  • Participate in end to end implementation planning including project management, issue management, communication and change management

  • Writing and reviewing QA and UAT test scripts

  • Preparation of user documentation and training documentation as necessary

What you have:

  • Experience in ServiceNow ITOM modules - Service Mapping, Discovery, Event Management, Cloud Management, Orchestration, CMDB and Asset Management.

  • Experience with infrastructure, application and data, design architects to tie into broader solution for customers.

  • Exceptional communication and presentation skills to include technical and business concepts.

  • Experience with CMDB design, architecture and implementations (CCMDB, UCMDB, etc.)

  • Hands on with AWS APIs, Azure, VMware, Puppet/Chef/Ansible, Containers/Docker, integration & automation expertise with 3rd

  • Solid hands on skills with orchestration and automation platforms such as HPOO, vRO, Atrium, MSFT, IPSoft, etc.

  • Deep knowledge of service oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc.)

  • Experience with discovery technologies (ADDM, TADDM, DDMA/UD, etc.)

  • Experience with service modeling techniques (TPL, TQL, etc.)

  • Experience with event management platforms (Netcool, HPOM, BPPM, etc.).

  • Experience with Cloud Management Platforms such as AWS, VMware, BMC, etc.

  • Solid IT Ops experience in storage, network and compute of enterprise environments

  • Experience in installing and configuring middleware applications (Oracle, WebSphere, etc.)

  • Experience scripting with powershell, perl, wmi, ssh, python, javascript. Xpath, snmp

  • IT Operations Management experience would be advantageous (Tool or process).

  • Exhibits prior and current technical expertise in web technology and the ability to learn new technology.