Implement/enhance ServiceNow ITOM spaces and Design solutions and processes for the ServiceNow platform.
Document functional business requirements, process flow diagrams, and business cases.
Facilitate requirements gathering and process mapping workshop.
Build proofs-of-concept (POC) for potential new solutions and technologies
Accountable for the timely delivery of projects as per established roadmaps by working closely with the business teams
Strong alignment with product management and engineering teams on roadmap and product feedback.
Contribute and maintain a showcase of ITOM solutions created on the ServiceNow platform.
Provide mentoring and training to peers and other colleagues in the organization.
Staying current on product developments/releases to a level required for solutioning and value realization for business.
Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
Create and present functional and technical design including data analysis to business team, and gather feedback to influence solution design and approach
Participate in end to end implementation planning including project management, issue management, communication and change management
Writing and reviewing QA and UAT test scripts
Preparation of user documentation and training documentation as necessary
What you have:
Experience in ServiceNow ITOM modules - Service Mapping, Discovery, Event Management, Cloud Management, Orchestration, CMDB and Asset Management.
Experience with infrastructure, application and data, design architects to tie into broader solution for customers.
Exceptional communication and presentation skills to include technical and business concepts.
Experience with CMDB design, architecture and implementations (CCMDB, UCMDB, etc.)
Hands on with AWS APIs, Azure, VMware, Puppet/Chef/Ansible, Containers/Docker, integration & automation expertise with 3rd
Solid hands on skills with orchestration and automation platforms such as HPOO, vRO, Atrium, MSFT, IPSoft, etc.
Deep knowledge of service oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc.)
Experience with discovery technologies (ADDM, TADDM, DDMA/UD, etc.)
Experience with service modeling techniques (TPL, TQL, etc.)
Experience with event management platforms (Netcool, HPOM, BPPM, etc.).
Experience with Cloud Management Platforms such as AWS, VMware, BMC, etc.
Solid IT Ops experience in storage, network and compute of enterprise environments
Experience in installing and configuring middleware applications (Oracle, WebSphere, etc.)