The Sales Support Specialist will act as the pricing execution expert for the local Areas, manage pricing through PROS requests, monitor price overrides, and implement price increases. Other duties include resolution of customer disputes, assisting sales representatives by providing sales and margin analysis reports, and various other reports as needed.
In particular, you will:
Maintains a high level of internal customer service by assisting sales force and submitting professional quotes as needed.
Produces sales and margin analysis, as well as usage reports to account managers on an adhoc basis, utilizing data available in BW (Business Warehouse) and in SAP.
Initiates all special pricing and cost requests from sales force.
Provides comprehensive PSA management and contract review, submits sales deal pricing in PAW (Price Agreement Workbench), and works with account managers and district managers to manage effective price increases.
Prepares business review and performance service reports for account managers to use in sales strategies.
Manages dispute workbench for designated area, resolving customer issues with pricing.
Creates all new sold to accounts, and validates account accuracy setup for area.
Coordinates efforts with e-business team to setup customers on Airgas.com.
Takes initiative to review account pricing and identify areas where efficiency is needed.
Submits and updates all contract pricing for designated districts, as well as performs approval at the sales manager level in PROS.
Manages and completes all API (Annual Price Increase) for the designated districts.
Other duties/projects as may be assigned
Are you a MATCH?
A high school diploma or equivalent.
Additional post high school education and/or training preferred.
Two years in a customer service and/or sales related role required.
Prior experience with SAP preferred.
Excellent customer service & communication skills.
Working knowledge of Microsoft Office Suite: Outlook, Word, Excel, and PowerPoint.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; Ability to compute rate, ratio, and percent's.
Ability to work independently and under some pressure to meet deadlines.
Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees and strong customer service skills.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Reliable transportation, current driver's license, minimum liability insurance as required by state of vehicle registration.
Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products.
Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.
Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for Industry and Health. Air Liquide is present in 78 countries with approximately 64,500 associates globally.
Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.
Your differences enhance our performance
At Airgas, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability