Workday Senior Consultant (Application Management Services - AMS) US Virtual/ Work from Home (WFH) at Alight Solutions in Charlotte, North Carolina

Job Description:

As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimagining how people and organizations thrive.

As an AMS Workday Senior Consultant, a typical day to include the following:

• Actively participates in all phases of the Workday lifecycle, assisting clients with supporting and leveraging the Workday application.


• Performs principal consultant duties as the lead functional consultant on Workday projects, responsible for the analysis, design, scheduling, construction and delivery of the Workday solution.


• Possesses sound analytical problem-solving and documentation skills.


• Communicates effectively with team members and clients.


• Demonstrates ability to prioritize conflicting demands with little supervision.


• Executes assigned project tasks within established schedule.


• Recognizes business process inefficiencies and recommends improvements.


• Performs research on problems, separating the symptoms from the actual cause, and identifies corrective measures. Seeks opinions and feedback on alternative solutions and implements those that have been agreed upon by the team or client.


• Completes his or her own assignments on time and with quality and suggests opportunities for quality and process improvements.


• Understands the value of a project plan, adheres to established processes and standards, monitors progress of tasks against plan, and reports status to appropriate team members as it relates to project issues.


• Contributes to knowledge management capital through activities such as sharing documented lessons learned, Q&A, documented deliverables, facilitation of Workday knowledge sharing sessions, and regularly posting best practices and knowledge sharing information to team knowledge sites.


• Understands the importance of client satisfaction and applies it in the process of servicing the client. Communicates client feedback to senior team members. Understands and follows internal processes in responding to client needs.


• May provide guidance and instruction to other team members, and coaching to more junior team members.


• Develops estimates and high level scope and timing


• Answers all inquiries in a timely basis.


• Keeps requirements, design, process and other technical documentation current.


• Understands other Alight solutions and applications and how they interact with Workday.

Knowledge & Expertise of:

• 5 to 7 plus years of experience with web-based applications; specifically in the HRIS, HCM, or Financial systems space


• 2 years of hands-on Workday configuration experience


• Prefer experience in an escalated support tier environment for an application or managed service


• A highly committed individual with a background in problem solving, operations environment


• Passion for working with people and systems, and a strong interest in helping customers succeed


• Discipline, integrity, attention to detail and problem solving skills are a prerequisite to be successful in this role


• Strong written and verbal communication skills with an ability to summarize the work done in an articulate fashion via email or case notes


• Experience with Workday HCM, Finance, Payroll, Absence or Time Tracking is a plus


• Workday Certification a plus


• This role does not offer sponsorship.


• This role will require you to obtain and maintain Workday Certification(s).

Education:

Bachelor's Degree in Business, Math, Computer Science, Economics, Information Systems or related or equivalent discipline

Background Check Required

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Additionally, an active security clearance or the ability to obtain one may be required for this role.

Equal Employment Opportunity

Alight is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, ancestry, national origin, physical or mental disability, veteran or military status, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, Alight takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, protected veteran status, or national origin.

Reasonable Accommodations

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Diversity Statement

At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.

Authorization to Work in the United States

Applicants for [employment/this position] in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alight.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
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