Delivery Analyst - Work From Home at Alight Solutions in Wilmington, Delaware

Job Description:

As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimagining how people and organizations thrive.

The Delivery Analyst is responsible for Overpayments knowledge and ongoing operations support of Talent Administration systems and processes with a primary focus on Performance Management, Goals and Successions. The DA supports ongoing delivery through issue resolution, change requests (CRs), and standardized processes that contribute to achievement of Service Levels and Key Performance Indicators. This position involves heavy client interaction. The DA will be responsible to lead projects and CRs. The DA will identify and resolve issues through root cause analysis and then implement solutions. This role will lead and sponsor process creation, improvement initiatives, and changes within the domain. Client consultation and industry best practice awareness will be required. Positions may work across multiple areas of the domain or on multiple clients.

As a Delivery Analyst, a typical day may include the following:

Performance Cycle Administration and Performance, Goals and Succession Management:

• System Administration


• Data exchange support, ensuring that Output files compare to Input files


• Research and Resolve Customer issues, including escalating issues to application vendor


• Assist external and internal partners in troubleshooting any issues and escalations


• Answers client questions regarding processes and functionality


• Generates reports on a daily, weekly, monthly, quarterly, and annually schedule as required


• Work with other teams to resolve inquires


• Lead Cloud technology release process, including the coordination of configuration changes and testing


• Performs complex data analysis, reporting, and data maintenance tasks to including quality assurance



• Strong Excel skills preferred




• Client Relationship Management:



• Communicate effectively with the client and internal partners for analysis/resolution


• Participate in meetings to discuss issues identified and impact on service delivery


• Lead client interaction and facilitation on client touch-points

  Project Management:

  
  


• Create detailed functional business requirement specifications and ensures proper testing hand-offs for integration testing


• Conduct stakeholder interviews and stakeholder workshops for projects


• Ensure that the process flows are complete and within the defined scope for projects


• Identify downstream processes and impacts for projects


• Provide status reports and communicate changes in process for project assignments


• Assist in post-project Quality Assurance (QA) and knowledge management


• Manage workload including ad-hoc project deliverables


• Responsible for estimating, scheduling and directing all work activities related to projects


• Participate in projects, ownership of project deliverables

  Other Responsibilities:

  
  


• This position will become the SME for area of work


• Provide input and support for best practices


• Communicate effectively across diverse populations


• Identify process improvements. Determine new processes


• Conducts complex root cause analysis on employee issues and/or data issues and/or resolves and proposes solutions


• Develops and maintains Process Documentation (SOP) for various processes as well as review documentation of other team members


• Participate and/or lead projects using own experiences and observations


• Special projects as needed

Required Experience:

• 1-3 years of Payroll knowledge and experience. Overpayments experience strongly preferred.


• Experience with Workday, SAP or other ERP system. Workday preferred.


• Client facing experience


• Excellent written and verbal communication skills


• Ability to work under tight deadlines managing multiple tasks


• Strong problem solving and analytical skills.


• Proficient in Microsoft applications, Excel (pivot tables, macros).


• Demonstrated ability to operate independently with direction from senior team members

Preferred Experience:

• Workday experience


• Overpayments experience


• Payroll experience

Education:

• Bachelor's degree or equivalent years of industry experience required.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.

Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
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