JOB SUMMARY Scheduler I is responsible for scheduling and registering patients for the outpatient clinic Orthopedics department, utilizing internal controls and applications. This position will be utilizing a computerized scheduling system and multiple software applications to complete the registration process prior to obtaining services in the outpatient clinic to include software management that supports eligibility and verification. This position will verify all benefits, referrals and authorizations are received and correct prior to the patient's visit. The employee will have interactions with all levels of staff and management, physicians, patients and families to obtain information and properly schedule and register services. The employee will be responsible for the call center directly and triage calls as appropriate to other areas as received on a daily basis. The employee will use independent judgement and clinical knowledge to adjust clinic and physicians schedules and accommodate special requests from internal and external customers as indicated. This employee will work with the physician templates and clinical protocols directly as indicated by management and physicians on an as needed basis.
DUTIES AND RESPONSIBILITIES
Demonstrates mastery of enterprise wide scheduling process and software, and of registration process and software. Schedules and registers multiple services for the Orthopedics department, utilizing computerized scheduling/registration systems, verification systems and on line applications while balancing departmental resources. Utilization requirements and addressing physician/patient requests or needs. Identifies and assigns correct medical record numbers. Obtains required data in order to support departmental and hospital clinical/financial needs.
Reconciles departmental responsibilities by preparing preliminary and final schedules. Uses established auditing procedures to process orders and registrations. Maintains internal controls for ensuring verification and eligibility is met and established correctly prior to patient visit.
Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians/office personnel and various hospital personnel, while maintaining patient confidentiality. Appropriately utilizes ACD/CISCO telephone system. (EF)
Demonstrates the components of the ICARE values statement.
Follows all safety rules while on the job. Reports accidents promptly and corrects minor safety hazards.
Performs clerical other job-related duties as assigned.
Maintains adequate transportation and is available to rotate to other offices as indicated to support the physician practice.
EDUCATION REQUIREMENTS High School Diploma or GED equivalent.
EXPERIENCE REQUIREMENTS Minimum two years experience in a medical setting or medical call center environment required. Two or more years of direct scheduling experience is preferred. Basic personal computer skills required. Ability to navigate Windows environment and have general knowledge of keyboard required.
CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED None
SPECIAL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Excellent communication and interpersonal skills on the telephone and in person.
Demonstrated proficiency in medical terminology including diagnoses and diagnostic procedures.
Successful completion of a medical terminology course, within 90 days post hire, is required if experience includes call center and no medical experience.
Houston Methodist Specialty Physician Group is comprised of more than 500 doctors committed to delivering personalized, patient-focused care to the Houston community and beyond. Our priority is to make sure every patient is heard and supported throughout his or her experience with us. Patients who choose the specialty physician group also benefit from our coordinated-care approach, which places a wealth of highly qualified specialists and resources at their service, all committed to the high standard of care patients have come to expect from Houston Methodist.