Regional IT Manager at FlightSafety International Inc in Dallas, Texas

Job Description:

Requisition 26874

Regional IT Manager

Overview

The Regional IT Manager Leads, Mentors and Manages a group of deskside support technicians (assigned to a specific region/territory) and provides an in-depth knowledge of computer technology in order to provide services to end-users and leadership to support personnel in resolving user problems at primary location and other sites within a designated Region. This position requires extensive travel to various locations to fulfil the following job requirements \ duties.

Primary Duties and Responsibilities

• Manage and lead a team of deskside support technicians at assigned locations


• Continuously measure and improve capabilities of your assigned team through communication, performance management, knowledge transfer and mentorship while working towards common business goals


• Building and Leading a team who effectively communicates with all stakeholders and ensures that activities covering implementation, maintenance and follow-through of computer workstations adheres to accepted standards, policies and procedures set by the Information Technology Systems Functional Group of FlightSafety International


• Coordinate with local deskside support personnel within the assigned region to ensure that security audit procedures are properly implemented


• Monitor and administer local servers, network performance and drive space utilization for sites within designated region


• Identify and develop opportunities to improve the end user computing environment.


• Act as an escalation point for learning center management within assigned region for any ServiceDesk or Deskside support related items


• Perform Tier 3 troubleshooting and issue resolution


• Complete other tasks as required

Experience, Education and Skills

• Associate's degree (A.A.) from a two-year college or technical school preferred, or five (5) years' related experience and/or training; or equivalent combination of education and experience; equivalency years' experience substitution must be in related field.


• Five to seven (5-7) years' experience in computer networking environment, required (may be tested on the knowledge gained during the years of experience).


• Minimum of two (2) years' experience as a full-time FlightSafety International employee, preferred (may be tested on the knowledge gained).


• Basic knowledge of network infrastructure, including routers, switches, firewalls, and the associated network protocols and concepts

General Requirements

• Exhibit and practice courteous, ethical and professional behavior while interacting with both internal and external customers


• Act in a collaborative, team-oriented environment focused on common goals to achieve mutually beneficial results


• Be accountable and responsible for the accuracy and completeness of assigned work and results


• Prioritize and manage work load and communicate issues clearly


• Poise and ability to act calmly and competently in high-pressure, high-stress situations


• Must be a critical thinker with strong problem-solving skills


• Exhibit effective verbal and written communication skills


• This position also requires performing duties outside normal business office hours on an "as needed" basis.


• Professional image and grooming.


• Comply with all laws, regulations and company policies


• Travel when required

FlightSafety is an Equal Opportunity Employer

FlightSafety is an Equal Opportunity Employer/Vet/Disabled.