The Regional IT Manager Leads, Mentors and Manages a group of deskside support technicians (assigned to a specific region/territory) and provides an in-depth knowledge of computer technology in order to provide services to end-users and leadership to support personnel in resolving user problems at primary location and other sites within a designated Region. This position requires extensive travel to various locations to fulfil the following job requirements \ duties.
Primary Duties and Responsibilities
Manage and lead a team of deskside support technicians at assigned locations
Continuously measure and improve capabilities of your assigned team through communication, performance management, knowledge transfer and mentorship while working towards common business goals
Building and Leading a team who effectively communicates with all stakeholders and ensures that activities covering implementation, maintenance and follow-through of computer workstations adheres to accepted standards, policies and procedures set by the Information Technology Systems Functional Group of FlightSafety International
Coordinate with local deskside support personnel within the assigned region to ensure that security audit procedures are properly implemented
Monitor and administer local servers, network performance and drive space utilization for sites within designated region
Identify and develop opportunities to improve the end user computing environment.
Act as an escalation point for learning center management within assigned region for any ServiceDesk or Deskside support related items
Perform Tier 3 troubleshooting and issue resolution
Complete other tasks as required
Experience, Education and Skills
Associate's degree (A.A.) from a two-year college or technical school preferred, or five (5) years' related experience and/or training; or equivalent combination of education and experience; equivalency years' experience substitution must be in related field.
Five to seven (5-7) years' experience in computer networking environment, required (may be tested on the knowledge gained during the years of experience).
Minimum of two (2) years' experience as a full-time FlightSafety International employee, preferred (may be tested on the knowledge gained).
Basic knowledge of network infrastructure, including routers, switches, firewalls, and the associated network protocols and concepts
Exhibit and practice courteous, ethical and professional behavior while interacting with both internal and external customers
Act in a collaborative, team-oriented environment focused on common goals to achieve mutually beneficial results
Be accountable and responsible for the accuracy and completeness of assigned work and results
Prioritize and manage work load and communicate issues clearly
Poise and ability to act calmly and competently in high-pressure, high-stress situations
Must be a critical thinker with strong problem-solving skills
Exhibit effective verbal and written communication skills
This position also requires performing duties outside normal business office hours on an "as needed" basis.
Professional image and grooming.
Comply with all laws, regulations and company policies
Travel when required
FlightSafety is an Equal Opportunity Employer
FlightSafety is an Equal Opportunity Employer/Vet/Disabled.