Assistant Transportation Coordinator at ModivCare in Austin, Texas

Posted in Other 3 days ago.

Job Description:

Assistant Transportation Coordinator

The Customer Advocate Supervisor is responsible for assuring timely services for clients from sub-contracted providers to include oversight/management of all relations with subcontractor providers.


  • Provider Network Functions

  • Works with network team related to specific contracts to ensure that performance criteria are met

  • Ensures that all contract regulations are enforced

  • Oversees the trip assignment process

  • Responsible for developing alternative transportation options such as public transit, recipient reimbursement, or volunteer/ independent driver systems

  • Works closely with transportation providers to address and resolve transportation issues

  • Maintains open lines of communications

  • Client Relationships

    • Develops ongoing relationship with all stakeholders involved in transportation process

    • Manages problem resolution and quality including complaint reports

    • Completes necessary reports related to assigned contracts and managing work flow.

    • Regularly meets with stakeholders to ensure we meet their expectations

  • Supervisory Function

    • Supervise, manage and develop a team of Customer Advocates and Lead Customer Advocates to meet operational and contractual goals; maximizing the potential of each employee supervised

    • Mentor, coach, and review the performance of staff

    • Monitor employee performance standards, and take appropriate corrective action in order to meet standards

    • Manages and supports office staff in pursuit of excellent customer service

    • Responsibilities include interviewing, hiring, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.



  • High School Graduate or General Education Degree (GED) required

  • Bachelor's Degree preferred

Skill & Experience

  • 2+ years experience preferably with demand response transportation management preferred

  • 2+ years experience leading and supervising staff preferred

  • Previous call center experience preferred

  • Knowledge of and proficiency in quality improvement tools and processes

  • Demonstrated initiative; and ability to follow instructions and complete assignments in a timely manner

  • Proven experience dealing with crisis and ability to create processes that best benefit the entire team

  • Excellent customer service and phone skills

  • Strong management and organizational skills

  • Ability to accurately type 35+ corrected words per minute

  • Proficient in Microsoft Word, Excel and Outlook

  • Ability to read and write English fluently; bi-lingual a plus

We value our team members and realize the importance of benefits for you and your family.

ModivCare offers a comprehensive benefits package to include the following:

  • Medical, Dental, and Vision insurance

  • Employer Paid Basic Life Insurance and AD&D

  • Voluntary Life Insurance (Employee/Spouse/Child)

  • Health Care and Dependent Care Flexible Spending Accounts

  • Pre-Tax and Post --Tax Commuter and Parking Benefits

  • 401(k) Retirement Savings Plan with Company Match

  • Paid Time Off

  • Paid Parental Leave

  • Short-Term and Long-Term Disability

  • Tuition Reimbursement

  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!)

Salary starting at $37,206 annually.

ModivCare is an Equal Opportunity Employer.