Assistant Transportation Coordinator at ModivCare in Austin, Texas

Job Description:

Assistant Transportation Coordinator
21-6219

The Customer Advocate Supervisor is responsible for assuring timely services for clients from sub-contracted providers to include oversight/management of all relations with subcontractor providers.

ESSENTIAL FUNCTIONS

• Provider Network Functions


• Works with network team related to specific contracts to ensure that performance criteria are met


• Ensures that all contract regulations are enforced


• Oversees the trip assignment process


• Responsible for developing alternative transportation options such as public transit, recipient reimbursement, or volunteer/ independent driver systems


• Works closely with transportation providers to address and resolve transportation issues


• Maintains open lines of communications


• Client Relationships




• Develops ongoing relationship with all stakeholders involved in transportation process


• Manages problem resolution and quality including complaint reports


• Completes necessary reports related to assigned contracts and managing work flow.


• Regularly meets with stakeholders to ensure we meet their expectations




• Supervisory Function




• Supervise, manage and develop a team of Customer Advocates and Lead Customer Advocates to meet operational and contractual goals; maximizing the potential of each employee supervised


• Mentor, coach, and review the performance of staff


• Monitor employee performance standards, and take appropriate corrective action in order to meet standards


• Manages and supports office staff in pursuit of excellent customer service


• Responsibilities include interviewing, hiring, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

POSITION QUALIFICATIONS

Education

• High School Graduate or General Education Degree (GED) required


• Bachelor's Degree preferred

Skill & Experience

• 2+ years experience preferably with demand response transportation management preferred


• 2+ years experience leading and supervising staff preferred


• Previous call center experience preferred


• Knowledge of and proficiency in quality improvement tools and processes


• Demonstrated initiative; and ability to follow instructions and complete assignments in a timely manner


• Proven experience dealing with crisis and ability to create processes that best benefit the entire team


• Excellent customer service and phone skills


• Strong management and organizational skills


• Ability to accurately type 35+ corrected words per minute


• Proficient in Microsoft Word, Excel and Outlook


• Ability to read and write English fluently; bi-lingual a plus

We value our team members and realize the importance of benefits for you and your family.

ModivCare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance


• Employer Paid Basic Life Insurance and AD&D


• Voluntary Life Insurance (Employee/Spouse/Child)


• Health Care and Dependent Care Flexible Spending Accounts


• Pre-Tax and Post --Tax Commuter and Parking Benefits


• 401(k) Retirement Savings Plan with Company Match


• Paid Time Off


• Paid Parental Leave


• Short-Term and Long-Term Disability


• Tuition Reimbursement


• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!)

Salary starting at $37,206 annually.

ModivCare is an Equal Opportunity Employer.

Full-time