Billing & Collections Analyst I - Water Utility at SouthWest Water Texas in SUGAR LAND, Texas

Posted in Other 8 days ago.

Job Description:


Timely and accurate preparation, of monthly water bills in accordance with the rate orders for all assigned accounts and special projects as assigned, and/or performs daily credit & collections related activities.


Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Read, interpret, and bill accounts according to specifications of rate tariffs and city ordinances.

  • Audit and review system rates to ensure accurate billing.

  • Complete special projects as assigned by the billing supervisor.

  • Back up for delinquent desk.

  • Review processes and write clear standard operating procedures.

  • Initiates service orders for billing related fieldwork.

  • Enter rate and usage adjustments to accounts.

  • Research accounts and compile paperwork for deposit refunds and collection requests. Apply system adjustments as necessary.

  • Verify accuracy of district deposits, bill adjustments, and maintenance of customer deposit liability.

  • Maintain files for all rate orders/ordinances, amendments, work papers, special calculation instructions, voluntary agreements, special monthly report generation, and special mailing invoices for each district/job assigned.

  • Maintain adequate history on special agreements, rate change forms, and other documents which substantiate the rate structure for each account.

  • Operate the customized SAP billing FICA system.

  • Ensure accurate billings on time each month.

  • Works meter reading/billing/invoicing outsorts.

  • Create excel spreadsheet reports for regular monthly reporting.

  • Communicate application of rates and special agreements to the other employees within the company for the assigned districts.

  • Research and respond to billing-related customer service inquiries.

  • Special projects as needed.

  • Manage customer refund lists to ensure timely refund of overpayments/deposits.

  • Speaks to customers regarding high bills and/or collection concerns.

  • Processes \"insufficient funds\" checks.

  • Participate in I.T. testing related to SAP enhancements.

  • Work closely with Collection Agencies.

  • Track and monitor daily disconnects letters.

  • Adjustments on accounts as necessary.

  • Work with Assistance Agencies as needed to reconcile payments/programs details for such programs as Help 2 Others.


Competency Statement(s)

  • Accuracy - Ability to perform work accurately and thoroughly.

  • Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.

  • Communication, Oral & Written - Ability to communicate effectively with others using the spoken word.

  • Detail Oriented - Ability to pay attention to the minute details of a project or task.

  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.

  • Presentation Skills - Ability to effectively present information publicly.

  • Tactful - Ability to show consideration for and maintain good relations with others.


Education: High School Graduate or General Education Degree (GED): Required

Experience: One to three years related experience

Computer Skills: Spreadsheets and word processing, SAP experience.

Other Requirements: General bookkeeping knowledge general accounting or utility billing experience.