Serve as the first point of contact for client during their upgrade; managing multiple projects in varying phases of implementation simultaneously.
Ensures the success of the project, as defined by the project scope, budget, and timeline.
Conduct client kick-off meetings and establish regular cadence of internal and external project management meetings.
Manage internal and external project status reporting and escalations
Develop a functional and technical understanding of product solutions in order to assist with and/or complete system implementation tasks
Measures, tracks, and evaluates progress and risks against the project plan, milestones and required tasks.
Engages Account Owners to facilitate the sale of additional resources/services identified during the client engagements to increase revenue over planned targets.
Bachelor's Degree or equivalent work experience
5years of relevant experience in healthcare information technology project management, sales or consulting work experience.
Previous medical records software experience.
Bachelor's degree preferred.
PMP Certification a plus.
Previous medical records software experience
Knowledge, Skills & Abilities:
Must have excellent communication and problem-solving abilities. This position requires extensive interaction on the phone, video conferencing, and e-mail with clients, third-party vendors, and other NextGen employees.
Quickly assess customer sensitivities, communication style, and organizational culture and adapt project to ensure success.
Ability to balance competing priorities and multiple projects in a fast-paced environment.
Detail orientated; strong analytical thinker with a willingness to share knowledge and mentor others.
Aptitude for assessing information critically, recognizing trends and able to recommend ideas for improvement and process innovation.
Excellent ability to understand and diffuse stressful situations. Good conflict resolution skills and ability to deliver difficult messages while instilling a sense of partnership and trust with the client.
Strong ownership, with a bias for action and willingness to role-up your sleeves and work outside your comfort zone.
Occasional weekend work with advanced notice.
NextGen Healthcare believes in strength through diversity. We are an equal opportunity workplace and an affirmative action employer supporting Diversity, Disabled, and Protected Veterans. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Because NextGen Healthcare believes in providing a safe work environment, we conduct background checks as part of our hiring processes.
The PxP Upgrade Project Manager is responsible for the detailed work associated with managing a client software upgrade in conjunction with the implementation of our PxP patient portal suite of products. Day-to-day duties include but are not limited to, project planning, routine project reporting, owning meetings and communication, following-up on tasks, managing risks, and assuring resources and efforts assigned to the upgrade project are focused on the priorities, timeline, and budget.
The Project Manager will serve as the primary point of contact during all phases of the upgrade, and is responsible for recognizing and handling of escalated customer issues as well as setting appropriate customer expectations.