This position is responsible for supporting our clients compliance related requirements and requests though independent resolution to achieve client satisfaction. Additionally, support Client Service teams through timely client inquiry resolution and phone support to assist with client resolution and satisfaction.
Job Functions, Essential Duties and Responsibilities
To assist our clients with their annual IRS reporting requirement, prepare and quality control IRS Large Form 5500.
Advanced knowledge and issue resolution associated with annual Compliance testing (ADP/ACP, 410(b) 415, 402(g)) 416 as required for clients.
Perform and quality control advanced client requested calculations which include Profit Sharing integrated, QNEC, QMAC, Match contributions and review of plan document to ensure that provisions have been correctly applied to the calculation.
Help support the Employer Calculation function with the resolution of production issues associated with the investment of client approved calculations to help ensure timely processing.
Applying interpretation of adoption agreement to assist with client resolution.
Support Client Service teams through timely client inquiry resolution and phone support to assist with client resolution and satisfaction.
Participate in annual Post Mortem meetings that are held in collaboration with other teams throughout the organization to continuously improve the Client Experience.
As a Compliance Service's subject matter expert, review and update training materials for instructor led courses.
Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture.
Experience, Skills, Knowledge Requirements
A minimum of 2-3 years industry experience in retirement services environment, including compliance testing and 5500 experience.
Ability to make sound business judgments while effectively balancing client needs and organizational considerations.
Strong analytical and problem solving skills.
Ability to work additional hours as necessary to meet business needs.
Consistently demonstrate a strong level of proactive client focus.
Ability to work with a high level of independence.
Ability to work within a team structure to ensure common goal of providing exceptional customer service.
Knowledgeable of ERISA, DOL and IRS regulations, and plan documents (individually designed and prototype).
We are proud to be an Equal Opportunity Employer
At Ascensus, we aspire to make a difference for others. We are a technology-enabled services company that helps people save for retirement, education, and healthcare through our network of institutional, financial advisor, and state partners. Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity-housed within our Core Values: People Matter. Quality First. Integrity Always.
As a leading independent recordkeeping services partner, retirement plan third-party administrator, and government savings facilitator, we aim to hire associates who find pride in going to work every day knowing that they help more than 12 million people save for what matters.
Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").