Training & Team Member Event Coordinator at Hilton Global in Coronado, California

Job Description:

The Legendary Hotel del Coronado is looking for a Human Resources Training & Team Member Event Coordinator to join our dynamic Human Resources Department.

What will I be doing?

The Human Resources Training & Team Member Event Coordinator coordinates and implements department training, activities and projects as assigned. Provides clerical and office support and assistance to department management. Specifically you will be responsible for performing the following tasks to the highest standards:

• F acilitates a variety of training classes in English and Spanish (New Hire Orientation, Guest Service, etc.)
• Coordinating all logistics for Training Sessions & Hotel Recognition Programs (manage the nominations, order trophies, coordinate venue and menu, print certificates and order gift cards, etc.) (Team Member of the Month, Leader of the Quarter, Service Anniversary, Catch Me at My Best Program, Department Recognition and more) Makes recommendations to improve existing incentive programs or implement new incentive programs
• Provides administrative support for all training classes including sending out training announcements, ordering/producing materials, setting up rooms, ensuring appropriate supplies and equipment are present, taking and recording attendance information, and post-training following up. (Filing forms, union applications to union, Del text management, create name badges, coordinate food handlers and TIPs cards, etc.)
• Assists with analysis of information from a variety of sources (Guest complaints/compliments, SALT scores, etc.) to determine areas where training could be improved or developed to constantly improve guest service.
• Coordinate other HR Events and Initiatives (Global Team Member Survey, Thrive, Holiday events, etc., )

• Quality Assurance Tracking
• Collaborates with Marketing and other departments on property-wide communications responsibilities to include the Electronic Bulletin Board, events calendars, birthdays and anniversaries, Diversity and Inclusion, perks, and more
• Cover the HR Front Desk as needed
• Other Requests and Projects as assigned
• One year minimum classroom training delivery experience preferred
• Understanding of adult learning principles
• Project management experience a plus.
• Proficient to advanced Microsoft Office Skills specifically in Word, Excel & PowerPoint required.
• Comfortable interacting with Executive Management in-person and through email.
• Strong written communication skills.
• Attention to detail
• Strong time management skills
• Bilingual in Spanish is a plus

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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