Start something good. Empower your career. Become an employee owner at Cenlar.
Employee owners have made Cenlar the nation's leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. Company ownership, a promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity to join our team as a Business Control Manager.
The Business Control Manager (BCM) equips the business with the risk expertise and resource capability to meet Cenlar's goal of managing risks, complying with regulatory requirements, and meeting contractual obligations. The BCM continuously assesses and improves the business control environment to ensure its risk management capability. In coordination with Business Function leaders, the BCM is responsible and accountable for managing inherent risk and managing the business functions' overall control environment.
Responsibilities:
Drives the continuous improvement of business control performance and risk mitigation through the on-going RCSA program execution
Continuously monitors and tests risk and control profile
Assesses inherent risks of business operations and evaluate the effectiveness of controls
Proactively identifies control deficiencies
Continuously updates control ratings as changes occur, or due to new issues, closed issues, or new processes
Performs continuous monitoring of new issues, Quality Assurance, Quality Control, and Compliance testing to determine underlying control deficiencies/breakdowns
Links new issues to controls to determine impact to residual risk
Timely evaluates controls linked to compliance requirements
Updates Cenlar's risk system of record (ProcessUnity)
Maintains the business risk and control profile leveraging the RCSA process to ensure new process changes, regulatory changes, and technology changes are updated appropriately and timely
Facilitates annual RCSA reassessment and attestation (control book)
Ensures proactive identification of materialized issues
Creates Effective Management Action Plans (MAPs) to remediate issues
Researches and prepares root cause analysis of new issues with business
Understands the business impacts of new issues to effectively rate their severity
Evaluates new issues to determine business response based on business risk appetite and Cenlar Issue Management guidelines
Evaluates low severity issues to determine appropriateness of Fast Track eligibility. Leads the preparation and processing of Fast Tracking requests
Leads the creation of remediation MAPs and MAP activities to address root cause of open issues or linkage to pre-existing MAPs when appropriate
Prepares and processes Risk Acceptance requests
Drives Issue Management (IM) through successful completion within IM program KRI SLAs
Performs on-going monitoring of MAP progress towards remediation target date and MAP activity milestones. Provides progress updates to business management and status updates to Issues Management using ProcessUnity
Proactively identifies potential barriers to meeting target dates
Prepares and submits MAP extension requests, when appropriate
Ensures closed issues successfully passing AVT Validations and Sustainability. Demonstrates improved controls as a result of closed issues
Updates Cenlar's risk system of record (ProcessUnity)
Identifies and escalates emerging risks
Provides control design advice and change management in response to changes in business process, technology, or compliance requirements
Provides risk representation in Lean Process and other enterprise wide initiatives
Provides risk training/risk awareness within the business function
Timely responds to Client requests (Client Audit Support/Client Management)
Liaises with Cenlar's Policies and Procedures (P&P) team to ensure risks and controls are appropriately reflected within department procedures, Business Function Procedures (BFPs)
Liaises with Internal Audit and Exam Management to satisfy any requests for risk and control information during audits and examinations. Coordinates management responses into MAPs for submission to auditors and examiners
Liaises with testing partners (QA, QC, Compliance) to analyze root cause of testing results and suggest remediation activity.
Liaises with Audit validation team to satisfy evidence requests for validating remediated issues. Coordinates business walkthroughs and any subsequent updates in Process Unity, as appropriate.
Qualifications:
Bachelor's degree required
7 to 10 years of relevant experience and knowledge of sound risk management practices for mortgage servicing functions
A demonstrated understanding of risk management and internal control principles, including what constitutes effective control design
The ability to analyze and provide a credible assessment of the effectiveness of risk management and internal controls within his or her assigned area
Effective communication skills, both oral and written, and the ability to communicate at all levels of the organization
Total Rewards:
As an employee-owner at Cenlar, you'll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.
Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.