Enrollment Manager, Northeast region at Bright Horizons Children's Centers in Fairfax, Virginia

Job Description:

Primary Purpose

Responsible for the overall management of center enrollment for a group of centers. The focus of this position is to have the full picture of current and future enrollment and to use it to make strategic decisions to achieve maximum occupancy levels for the group. This includes building and managing a pipeline of registered families, making and securing enrollment offers 90-120 days out and projecting and monitoring transitions 90-120 days out. In addition, they will build relationships with parents and center operators, and provide ongoing communication, guidance and support to both. This role can be performed from the
Northeast region defined as MA, NY, CT, NJ, VA, DC and PA.

What you will do:

*Enrollment

• Work with qualified families post visit to secure registration


• Strategically manage the pipeline for a group of centers and manage offers to maximize enrollment for the entire group


• Manage the pipeline of registrations and secure them for future enrollment 90- 120 days in the future


• Provide parents with definitive information on future availability.


• If space is not available work to secure space in another center


• If request is for future enrollment keep family engaged with Bright Horizons by sending resources and invitations to events.


• Elevate situations of staffing preventing enrollment to RM/DVP


• Project future enrollment and work with operations to open and staff additional classrooms as needed


• Provide ongoing support and communication to families from registration to enrollment and engagement with waitlisted families

*Transitions

• Manages monthly transition meeting with center director to review 90 - 120 day transition. Work with director to move transitions from projected to scheduled.


• Once transition is scheduled offer space to backfill.


• Elevate situations of staffing preventing enrollment to RM/DVP

*General

• Strategically look at overall center demand and trends and make recommendations on opening or closing of classrooms and future hiring needs.


• Develop a strong respectful partnership with the operators grounded in the HEART principles to drive to results


• Keep marketing manager informed of projected vacancies and marketing needs


• Maintain center availability in Bright Web for the contact center.


• Sense of urgency as it relates to enrollment and accurately projecting for future


• Maintain a high level of energy and enthusiasm for Bright Horizons Family Solutions, its mission, values and philosophy.


• Maintain a high-level of customer satisfaction with both internal and external customers. Respond to requests quickly and efficiently.


• Develop and maintain expert knowledge of Bright Horizons Enrollment Management System and Bright Star System, including being able to report on all data points and metrics tracked within the systems. Utilize reports to help for future planning.

What you bring to the role:

Education

Strongly preferred: Bachelor's Degree

Experience

Required: 2-3 years of experience in a business setting

Preferred: 2 plus years experience in sales

• Manages his/her own workload and prioritize projects to meet deadlines.


• Ability to work autonomously but defer to management for complex or unusual situations, in coordination with operations.


• Excellent written and verbal communication skills with ability to document information accurately.


• Solid organizational and time management skills necessary, in addition to, the ability to work closely with other team members and departments.


• Highly motivated and results-oriented, comfortable setting aggressive goals and exceeding them.


• Problem solving, diplomacy and good judgment in considering the impact of decisions is essential.


• Ability to thrive in a collaborative, team environment; able to prioritize work and multi-task in a fast-paced setting. Possess a willingness to adjust roles and responsibilities to meet the needs of a constantly changing and growing organization.


• Proficient in basic Microsoft applications (must know Outlook, Word and Excel). Should be comfortable learning new systems quickly.


• Excellent phone & customer service skills.


• Functions effectively under pressure and maintains a positive outlook.

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at bhrecruit@brighthorizons.com or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO - English and EEO - Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.