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Business Operations Manager at Cushman & Wakefield, Inc. in Mountain View, California

Posted in Management 30+ days ago.





Job Description:

Job Title

Business Operations Manager

Job Description Summary

This individual is responsible for working with the respective workstream Director and/or Managing Principal (MP) to provide financial and operational leadership support to all aspects of the business. This role will ensure that administrative and operational functions are provided to the respective teams in an efficient and effective manner. In addition, he / she will be responsible for service delivery through management, provide oversight for operations functions and staff throughout the sub-region, and will work closely with the Director in supporting functions to implement strategic initiatives. As a business operations manager, this individual will ensure there is sufficient front office support and act as a steward for operational excellence initiatives.

Job Description

Strategic Planning:

Creatively solve problems to ensure appropriate accountability is maintained with respective workstreams and are operating in an efficient and effective manner

Ability to monitor and improve daily functions where there are known gaps or potential risks

Collaborate with counterparts in other workstreams in order to learn and utilize best operational practices/programs and offer innovation to the market

Ability to measure and establish programs to optimize efficiency of systems and procedures to enable the business to make data driven decisions

People Management & Operational:

Provide leadership, mentoring and supervision to the staff

Organize, assist, oversee and lead internal meetings and events, including the development of the agenda and schedules

Foster coordination and communication with the leadership team to develop and implement an annual plan for developing a high quality, collaborative work environment

Ensuring consistent delivery of services by maintaining playbooks and communicating new process clearly

Financial:

Support leadership team to achieve overall budgeted financial targets and other standards set forth in approved business plans for the combined businesses/accounts

Review monthly and annually operating reports; which includes preparing monthly reports, assessing variances and performance to plan for the region and individual business lines.

Education:

Bachelor Degree

5+ years of related experience or training

Or any similar combination of education and experience

Minimum Requirements:

Highly analytical, organized and detail oriented with strong math and communication skills

Strong knowledge of word processing, strong writing skills, research experience and financial analysis

Excellent interpersonal skills, organizational savvy, emotional intelligence, keen judgment and problem solving
ability

Proven record of providing excellent internal and external customer service

Demonstrated adherence to the highest ethical standards and professionalism

Physical Requirements:

Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer

Regularly required to talk, hear, and use hands and fingers to write and type

Ability to speak clearly so others can understand you

Ability to read and understand information and ideas presented orally and in writing

Ability to communicate information and ideas in writing and orally so others will understand

Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displays

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
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