Client Services Coordinator at Visiting Nurse Service Of New York in New York, New York

Job Description:

Overview

The Client Services Coordinator assures client satisfaction and optimize company growth through timely and appropriate responses to client requests for services and information.

• Answers incoming phone calls to department's call handling and quality standards,


• Uses customer service and follow-up techniques to convert email, phone, and web inquiries to admissions of service,


• Completes client profile forms for all service requests and submits information to appropriate departmental personnel for approval,


• Collaborates with Visiting Nurse Service of New York Intake staff to facilitate the referral process,


• Works with Clinical Managers and Administrative Supervisors in assessing risk and availability for staffing new admissions,


• Obtains accurate and complete billing and/or insurance information as well as credit card processing as necessary,


• Identifies any issues which affect service delivery through regular, on-going communication with administrative staff, clients, referral sources, and clinical management staff as necessary,


• Participates as required in developing and implementing procedures, which maximize operational efficiencies,


• Participates in the Quality Assurance program as instructed by the department Director,


• Participates in weekend on-call rotation to meet departmental needs,


• Participates in special projects related to the Private Care program,


• Other duties as assigned.

Education: High School diploma or equivalency required. Bachelor's degree preferred.

Experience: Two (2) years related customer service work experience preferably in a health care or social service setting. Phone/and or call center experience is required. Familiarity with medical terminology is a plus.

• Excellent customer service and organizational skills.


• Excellent problem-solving abilities


• Ability to write clearly


• Excellent interpersonal and verbal communication skills.


• Excellent data entry skills