Customer Care Coordinator I at Synovus Financial Corp in Columbus, Georgia

Job Description:

Job Summary:
Under direct supervision, responds to inquires by telephone, live online, or e-mail to internal and external customers to provide support to applications and technical support related to the use of Synovus products and services. Answers inquiries, performs research, troubleshoots systems, and provides resolution for reported issues.

Job Duties and Responsibilities:

Provides support by telephone, live online, or email to internal and external customers on the use of Synovus products and services.

Inputs/tracks all communications, problems, and requests from customers.

Performs research, troubleshoots systems, and provides resolution for reported application issues. Problem resolution may require follow-up with customer and/or escalation to a higher level of expertise.

Develops and maintains knowledge of supported Synovus products and services.

May specialize and become a subject matter expert in certain Customer Care concentrations and/or servicing skills

Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.

Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an Equal Opportunity Employer supporting diversity in the workplace.
Minimum Education: Associates degree or an equivalent combination of education and experience

Minimum Experience: Two (2) years related experience

Required Knowledge, Skills, & Abilities:

Effectively uses questioning and relating skills to maintain control of all call situations

Strong technical skills

Proficient in Microsoft Office applications

Excellent oral and written communication skills

Strong customer service skills.

Possesses strong problem solving skills with the ability to bring resolution and customer satisfaction.

Preferred Knowledge, Skills, & Abilities:

Knowledge of Synovus products and services