Field Service Technician at Pentair Management Company in Birmingham, Alabama

Job Description:

Job Description:

Summary: The Field Service Technician I will provide reactive, installation, preventative maintenance and removal services on customer owned equipment.

Customer Service (75%)

• Provide accurate diagnosis for reactive service calls and make repairs as indicated by work order, meeting contractual deadlines. Ensuring equipment is operating properly before leaving customer premises.




• Complete equipment installations, project and/or preventative maintenance as indicated by work order, meeting contractual deadlines. Ensuring equipment is operating properly before leaving customer premises.




• Provide resolution to the customer what steps were taken to make needed repairs.




• Build relationships with customers by providing excellent service and support.




• Make equipment recommendations to customer and follow up with Sales Department




• Leave customer premises clean, ensuring any messes have been cleaned up prior to closing out service call.




• Work flexible schedule to meet customer service needs.

Safety (15%)

• Operate company owned vehicle in accordance with state laws.




• Use disposable gloves and proper site/work specific PPE equipment for each job, at all times.




• When working with electricity ensure all safety precautions are in use, implementing all lock out/tag out procedures.




• Use of proper lifting techniques at all times.




• Proper use of ladders per OSHA standards.




• Complete weekly vehicle inspections.

Data Accuracy (10%)

• Complete all invoices with accurate list of all parts used and enter appropriate job-related comments.




• Submit before, during and after work complete photographs to support invoice.




• Follow proper timekeeping policies and keep accurate time records using Time and Attendance systems.

Education, Licensure & Certifications

• High school diploma or equivalent




• Valid state issued driver's license

Other Skills, Knowledge & Experience

• Basic knowledge of smartphone applications and web-based programs




• Ability to use search engines to locate manuals and part information for equipment




• Problem solving and critical thinking skills




• Customer service and relationship building skills




• Availability




• Communication and organizational skills




• Ability to use basic hand tools, familiarity with power tools.

Physical Demands

• Ability to stand for prolonged periods




• Ability to sit for extended periods while driving




• Position requires regular bending, stooping, kneeling and ability to lift 55 pounds.

Diversity and Inclusion:

With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.

We take ongoing action to improve the diversity of our workforce by:

• Ensuring leadership involvement and ownership


• Attracting and retaining diverse talent at all levels


• Fostering a globally aware, inclusive culture


• Ensuring our practices are fair and non-discriminatory