This job listing has expired and the position may no longer be open for hire.

Bilingual Representative, Consumer Relations at The J.M. Smucker Company in Akron, Ohio

Posted in Other 30+ days ago.





Job Description:

TITLE

Bilingual French Representative

LOCATION

Orrville, OH (Close proximity to Cleveland/Akron)

Flexible work arrangements available

REPORTS TO

Team Leader

KEY RESPONSIBILITIES


  • Point of contact for inquiries and complaints from non-English speaking consumers through various communications methods: phone calls, emails and letters


  • Translate material for cross-functional teams


  • Responsible for receiving inquiries and complaints from consumers through various communication methods, determining the nature of the contact, and providing the proper timely response


  • Assist consumers by utilizing effective decision-making skills on a case-by case basis


  • Must successfully handle difficult or sensitive issues with consumers by exercising tact, patience and professionalism at all times


  • Ability to meet quality and quantity department standards


  • Advise management of consumer contacts that could potentially result in legal or media involvement


  • Screen consumer contacts for potential product defects and report production related problems as required


  • Research information needed to answer consumer contacts


  • Demonstrate business writing skills when composing consumer responses


  • Perform data input in a highly accurate and timely fashion for all consumer contacts


  • Develop and maintain a comprehensive knowledge of company brands and products


  • Authority to handle consumer claims and reimbursement eligibility up to $50


SELECTION CRITERIA

Education

  • Bachelor's Degree required

Experience

  • Prior consumer relations or customer service experience required

Other


  • BilingualFrench skills required


  • Cooking knowledge preferred


  • Excellent communication skills (oral and written) as well as active listening skills


  • Strong problem-solving and decision-making skills and conflict resolution abilities


  • The ability to balance consumers' needs and company requirements in a professional and courteous manner


  • Ability to type at least 40 words per minute with few errors


  • Must be able to work within the hours of operation (M-F 8 am - 5 pm)


#LI-123


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