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Sr Tech Support Specialist, Flushing at Fairbanks Morse in Bellingham, Washington

Posted in General Business 30+ days ago.

Type: Full-Time





Job Description:

Why should you join Fairbanks Morse?
For 125 years, Fairbanks Morse has been powering the world forward with innovative distributed power generation solutions that deliver optimal performance in a wide range of applications from base load and standby in municipal, nuclear, and institutional facilities to locomotive engines, and naval and commercial-class ship propulsion and shipboard power. We are most known for our flagship Opposed Piston (OP) engine technology that has been trusted for decades and has totaled over 100 million operating hours - many units with over 40 years of service.

If you have ideas and passion and want to join a world-class team, then we want to help you fulfill the dreams and passions that truly drive you. Read more about what it is like to be a part of the Fairbanks More team here: https://www.fairbanksmorse.com/careers

Fairbanks Morse invests in YOU!

Fairbanks Morse is looking for a Senior Technical Support Specialist to join our newly created FMS Flushing team located in Bellingham, WA.Bellinghamis a coastal city in Washington State, near the Canadian border. It isknown forits easy access to outdoor recreation in the San Juan Islands and North Cascades.Driving distance to Seattle is 1 hour and 34 mins.

Employees work together and there's an emphasis on brainstorming, feedback and innovation. The team projects are results-oriented.

Offering competitive salary, benefits, PTO, 401K and more.

The Senior Technical Support Specialist supports the organization in the following capacity: Component/system operational understanding, failure analysis, operations and design troubleshooting, repair recommendations, warranty support, management of technical projects, and general technical assistance to all company departments (primarily the sales, quality, field service, customer service, technical publications, and engineering departments).

Principle Duties and Responsibilities

A Senior Technical Support Specialist has deep knowledge of the flushing process but must also have general technical capabilities. These skills and capabilities will help the Specialist perform the following duties and responsibilities:


  • Support Field Service with casualty assessments and corrective action plans both remotely and on-site
  • Support Field Service with customer requests for procedures, bids for support, repair recommendations, specification clarification, and design requirements
  • Support Quality with warranty projects, failure analyses, and technical project management
  • Support Sales with customer requests for design upgrades, component enhancements, and performance improvements
  • Support Customer Service with requests for part information - weights, dimensions, and obsolescence plans
  • Support Technical Publications with maintenance plans, maintenance standards, and technical review of change packages and technical manuals. Works closely with Technical Publications on Service Information Letters (SILs), Technical Bulletins, Engineering Change Orders (ECOs), and other technical related documentation to support the product lines
  • Support Engineering and Field Service with unique troubleshooting efforts
  • Provide general support of internal departments with:
  • Creating SILs and Technical Notices/Bulletins

Qualifications and Educational Requirements

  • Bachelor's degree in an engineering related field or equivalent experience required
  • Minimum of 8 years of industry experience, including five years of flushing experience
  • The position is located in Bellingham, WA and requires up to 25% travel to customer field locations, Service Centers, etc.
  • Excellent communication and project planning skills required. This position requires contact and interaction with both internal and external customers, including interaction with high level executives or military personnel, engine operators, engineers, or other personnel.
  • Technical report writing and technical presentation skills required
  • Experience with Microsoft Office tools required, including Excel, Word, and PowerPoint, as well as Adobe Acrobat
  • This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate.


Equal Opportunity Employer/Veterans/Disabled
Other details

  • Pay Type Salary
  • Travel % 25
Apply Now


  • Bellingham, WA, USA





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