Digital Lending Channel Manager at HomeTrust Bank in Asheville, North Carolina

Job Description:

Job Summary

This position is responsible for oversight of the digital lending channels including creating strategy, development of products and services, and identifying new opportunities through selective FinTech partnerships.  The position will act as a liaison between each line of business, vendors, and key stakeholders to ensure the digital services are configured to meet business needs and operate within compliance standards, policies, and operations of the bank. 

The Digital Lending Channel Manager also provides content and expertise to internal business partners during stages of channel management to ensure successful testing, implementation, sales, and operational support are achieved prior to launch.  It will also provide guidance to ensure digital lending channel offerings fulfill the needs of our customers, remains competitive, and supports the strategic initiatives of the bank

Key Responsibilities / Essential Functions

• Keeps leadership abreast of changes in the industry and incorporates relevant trends into future strategic initiatives.


• Responsible for leading the strategic goals of the channel based off a thorough understanding of the bank’s strategic digital lending priorities.


• Maintains an in-depth understanding of the governing rules and regulations of the channel.


• Leads and manages the complete channel lifecycle from idea generation through end of life/sunset.


• Compares vendor service offerings to highlight capabilities, implementation/ongoing cost, implementation/enhancement benefits, revenue and ROI estimates, transition timeline, risk, and resource estimates in preparation to actively sponsor and manage each project.


• Scopes project requirements to gather and gain consensus on channel/service requirements from bank stakeholders and selected third party vendors/systems.


• Partners with Finance and Business Intelligence on dashboard and reporting statistics.


• Partners with Marketing to manage product, price, promotion, and placement inside the digital lending channels.


• Collaborates and engages with Compliance, Internal Audit, and Enterprise Risk on deeper aspects of digital channel management and policy/practice review.


• Responsible for ensuring regulatory compliance.


• Maintains and demonstrates proficiency with all active technology solutions.


• Works with system providers to ensure we utilize applications to fullest capacity.


• Analyzes, prepares, and trains for periodic updates to system software.


• Understands business issues and opportunities to recommend solutions that enable the organization to achieve its goals.


• Presents regularly to the Technology and Operations Steering Committee (TOSC) to confirm strategic project prioritization.


• Meets regularly with leaders of each line of business as well as operations management to coordinate assignments and ensure timely completion of all deliverables.


• Maintain confidentiality and security of sensitive information.

Job Requirements

Education:

• Bachelor’s degree required.

Required:

• Minimum of five years’ experience in product management, digital channel management, payment systems, or commercial deposit or digital applications.


• Ability to think and manage strategically, and to objectively analyze and evaluate issues to make an informed decision.


• Excels in learning and understanding new technologies.


• Experience working both independently, and in a team-oriented, collaborative environment.


• Strong written and oral communication skills, and strong interpersonal skills.


• Highly logical, technically proficient, and highly self-motivated and directed with a sharp attention to detail.


• Proven analytical and problem-solving abilities with the ability to effectively prioritize and execute tasks.


• Broad familiarity with financial account processing systems including Fiserv Signature and Sagent LoanServ.


• Proficient in Microsoft Office products.

Preferred:

• Master’s Degree.

About HomeTrust Bank

HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, and Tennessee. Learn more at www.htb.com. Apply today to take your first steps towards joining this talented population of employees within a growing organization. 

Work Environment, Physical Requirements  

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.


• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.


• Physical activity requiring reaching, sifting, lifting up to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.


• The employee will frequently communicate and must be able to exchange accurate information with others.


• The employee may need to move around their office to attend meetings and to access files, machinery or other job-related tools.

DISCLAIMER:  HomeTrust Bank is an evolving company.  As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

HomeTrust Bank values and promotes diversity and inclusion in every aspect of our business and at every level within the company. We recruit, hire, and promote employees based on their individual ability and experience and in accordance with Affirmative Action and Equal Employment Opportunity laws and regulations. Our policy is that we do not discriminate on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, pregnancy, marital status, status as a protected veteran, or any other status protected by federal, state, or local law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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