Posted in General Business 30+ days ago.
Type: Full-Time
JOB SUMMARY: Responsible for all cash service needs of our casino guests while maintainingappropriate accountability for inventory. Delivers truly great guest servicewhile performing transactions such as chip redemption, check cashing and creditcard cash advance, along with servicing our in house check-cashing players.
ESSENTIAL JOB FUNCTIONS:
Player Satisfaction/CustomerService: Provides prompt, friendly, and courteous service to all guests while followingcompany and gaming regulations. Conducts all transactions in a confidentialmanner. Technical Proficiency
MoneyHandling: Cashes Chips, Fast Cash Tickets, TravelersChecks, Coupons and exchanges loose coin.
Uses QCP workstation and processes automated &manual check cashing and credit card advances for guests. Completes guestenrollment process for QCP/ACM check cashing and credit card cash advances.
RegulatoryCompliance: Must be willing to learn, understand andadhere to all Title 31 requirements for reporting, record keeping and cashhandling procedures for MIL's, MTL's, CTR's and SARC's.
RecordMaintenance/Processing: Acceptsand assists with guest completion of check cashing applications. Recordsinformation regarding transactions on reports and forms. Maintains internalcontrols with reports describing errors and discrepancies. Completes requiredTitle 31 entries to Monetary Instrument Log and Multiple Transaction Log.Collects and records required guest information for completion of CurrencyTransaction Reports .
BasicComputer Skills such as Word and Excel proficiency.
Teamwork and Values
Team Work: Collaborates with work-group and all support departments to ensure playersatisfaction. Communicates all relevant information to co-workers andmanagement to maintain consistency and avoid potential problems. Works withteam members to achieve common goals.
Values: Maintainshigh standards of courtesy, professionalism and discretion in allcommunications to, about, or with customers including their arrangements andfinances. Maintains confidentiality of all player accounts. Maintains securityand confidentiality of files, records, and lists.
Qualifications:
MINIMUM QUALIFICATIONS
PHYSICAL, MENTAL, AND ENVIORNMENTAL DEMANDS
Harrah'sreserves the right to make changes to this job description whenevernecessary.
Preferenceis given to qualified Rincon tribal members and members of other federallyrecognized tribes.
Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.
Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.
The Company reserves the right to make changes to the job description whenever necessary.
As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
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