Job Description:

Housekeeping House Attendant

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

Located in the heart of downtown Providence, Rhode Island, the 294-room Graduate Providence is a landmark hotel with an illustrious past. Designed by the celebrated firm Warren and Wetmore, the architects behind New York City's Grand Central Station, the hotel debuted to widespread acclaim in 1922 and quickly became the tourist and social center of Providence. Today, deeply woven within the city's fabric and culture and beloved by generations of guests, the Graduate Providence is an authentic Providence tradition. The Graduate Providence is a member of the Historic Hotels of America.

Employment Status

Part-Time

Overview

To provide and maintain clean and attractive guest public areas and facilities and to assist room attendants while following company standards and safety procedures

Responsibilities

• Knowledge of cleanliness standards.


• Approach all encounters with guests and employees in a friendly, service oriented manner. Maintain a warm and friendly demeanor at all times. Be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.


• Maintain regular attendance in compliance with Highgate standards, as required by scheduling which will vary according to the needs of the hotel.


• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.


• Comply at all times with Highgate standards and regulations to encourage safe and efficient hotel operations.






• Respond and/or communicate guest requests to an appropriate supervisor in a timely and professional manner


• Maintain cleanliness and order of all assigned linen closets and storage areas, and immediately report deficiencies


• Ensure that room attendants are stocked on the floors at all time


• Regularly remove soiled linen and trash from Room Attendant's carts ensuring that no soiled linen or trash remain in hallways or service landing at the end of shift


• Remove trash and soiled linens from public areas regularly or as needed


• Ensure guestroom hallways are clear at all times


• Deliver guest requested items to appropriate locations as directed (rollaway cots, cribs, refrigerators, microwaves, etc.)


• Satisfactorily perform routine cleaning in public areas, including sweeping and mopping employees elevator landings and vacuuming guest hallways


• Report all lost and found items to Housekeeping Supervisor immediately


• Maintain a neat and adequate supply of guest room supplies in guest floor closet(s)


• Perform deep cleaning tasks as scheduled and assigned


• Promptly report any deficiencies and maintenance needs in work area


• Assist other room attendants, as directed, in the completion of their work


• Vacuum/shampoo carpet in public areas


• Remove gum, wall spot, wipe glass, pictures, clean ash urns (change sand), keep vending/ice machines clean, etc.


• Strip, wax buff the back of house hallways/tiles throughout the building as directed


• Immediately report all suspicious occurrences and hazardous conditions


• Maintain cleanliness and safety of work areas at all times


• Practice safe work habits at all times to avoid injury to self and others, including the safe operation of all power driven machinery


• Handle, store and label all hazardous substance according to state and federal regulations


• Transport laundry/linen if needed


• Tools/Equipment: High speed buffer, marble polisher, extractor and shampoo machine, vacuum, duster/rags, window cleaner, furniture polish, all purpose cleaner, cream cleanser, mop, hand vacuum, extension cord, etc.


• Receive deliveries as needed


• Keep furniture in hallways clean and dust free. This also includes windows and sills if applicable


• Other duties as required




• Follow all procedures as outlined by the Director of Housekeeping.

Qualifications

Education & Experience

• High School Diploma or equivalent required



• Experience in a hotel or a related field preferred


• Able to follow simple verbal and written instructions


• Able to read and understand chemical labels


• Bilingual helpful but not required

Physical Requirements

• Long hours sometimes required.


• Heavy work - Exerting up to 100 pounds of force occasionally, and /or 50 pounds (and higher) of force frequently or constantly to lift, carry, push, pull or otherwise move objects


• Must be able to stand and walk moderate to long distance throughout shift. Bends, stoops, reaches to perform routine job tasks.


• Ability to work in heat

Mental Requirements

• Must be able to convey information and ideas clearly and have good verbal communication skills


• Must have high quality standards for production with a customer service focus


• Must be organized and efficient


• Must be able to evaluate and select among alternative courses of action quickly and accurately


• Must work well in stressful, high pressure situations


• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests


• Must be a good team player


• Must be able to work productively with little to no supervision


• Must be trustworthy and reliable