Job Description:

Knowledge Management Manager

Job ID

2021-5787

Overview

For more than 30 years, NCI Information Systems has been a leading provider of digital transformation solutions and services to U.S. government agencies. With its NCI Empower Platform, NCI is at the forefront of implementing artificial intelligence (AI) solutions to solve the government's most complex mission challenges. Headquartered in Reston, Va., NCI is accelerating public sector AI adoption to create a government workforce that is exponentially more creative and productive. For more information, visit www.nciinc.com.

Responsibilities

NCI: As a Knowledge Management Manager, you will direct and coordinate the Knowledge Management team activities to efficiently respond to customer requests conducts activities related to the knowledge management processes, to include, but not limited to: content analysis, document management, data capture, portals, shared storage locations, workflow, collaboration, data warehousing, decision support, and information dissemination; planning, to encompass strategy, architecture and methodology for an enterprise modernization effort; selection, implementation, and measure of packaged solutions for enterprise modernization; and complete integration of applications with target data and defined processes. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.

Highlights of Responsibilities:

Utilize knowledge building, knowledge sharing, and knowledge management skills to promote a sharing and learning culture.
• Coordinate efforts to mainstream knowledge management into core activities and projects, independently build partnerships and promote initiatives to identify, create and share knowledge relevant to solving issues and maximizing opportunities.


• Promote collaborative tools to facilitate sharing of ideas and work among internal teams and external partners.


• Utilize tools and processes to establish and nurture communities of practice including workshops, one-on-one guidance, and troubleshooting.


• Maintain general knowledge and practical experience of knowledge management concepts and tools, including software applications and IT system


• Conduct Brown Bag training sessions across all Service Desk and Desk Side Teams


• Generate and merge data from multiple sources/organizations to provide reports to the government Board of Directors and to help with true-up initiatives to stay compliant with standards and practices across the Enterprise


• Help develop and maintain Operational Level Agreements between contract staff/tasks and the government customer.


• Propose new technologies/applications to the government customer to further aid continuous improvement of processes and methodologies.

Qualifications

Requirements:

• Clearance (required at performance start date): active Secret security clearance


• Bachelor's degree with seven (7) years of experience, or a Master's degree with zero (0) to two (2) years of relevant experience


• Must have outstanding analytical abilities and communications skills in written and oral form.

Preferred Education and Experience:

• ITIL v3 Foundations AND HDI Desktop Support Technician or A+ related certifications relevant to service desk support


• HDI Knowledge-Centered Service (KCS SM) preferred


• 2870Customer Service experience required.


• Working knowledge of Microsoft Products.


• Strong communication skills (written and verbal).


• Ability to generate or develop reports in various formats (Excel, PowerPoint, etc.).

Physical Requirements:

This position requires the ability to perform the below essential functions:

• Sitting for long periods


• Ambulate throughout an office

About NCI

It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. NCI is a VEVRAA Federal Contractor.

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