Under close supervision, Document Image Technician performs tasks involving the use of document scanners, and indexing software. Follows proper procedures to perform daily operations of document imaging, processing, and indexing of client records. The Document Image Technician may perform one or more of the typical responsibilities associated with the functions of prepping operations, document indexing and scanning. Errors have the potential for causing client problems, delay, expense and/or disruption to client and/or CIOX Health.
Position Highlights
Opportunity to work a full-time schedule. Monday - Friday 3:00 PM - 11:30 PM CST (Birmingham, 35233)
Receive full benefits including medical, dental, vision, 401K, tuition reimbursement, and mileage reimbursement
Paid time off (including major holidays)
Virtual and in-person training
Opportunity for growth within the company
Typical Day
Preferred understanding of HIPAA requirements for releasing medical records and medical record requests
Handling inbound and outbound calls, email, fax and other administrative tasks
Assisting walk up patients and/or clients
What We're Looking For:
Great customer service skills
Must have reliable transportation and a willingness to travel to various locations
Administrative/clerical experience
Previous experience working in a medical office environment (preferred, not required)
Willingness to learn and grow within Ciox Health
Responsibilities
Confidentiality
Maintains confidentiality by keeping all information seen and heard in the facility in the strictest confidence.
Will never compromise client record integrity in any way such as; deleting images without replacing same or not scanning all documents required, not correcting bad images when discovered, or indexing incorrect information on records.
Productivity and Quality
Maintains productivity, quality and assures customer service standards.
General Responsibilities
Prepping:
Will meet productivity standards as established by the Company
Will write the correct account numbers of every chart
Will log every account that was prepped
Will remove all staples from all records
Will tape all loose items on all records
Will remove all hanging chads from punch holes
Will unbend any folded corners on documents
Will mark poor quality documents with the poor quality stamp
Will ensure that every page belongs to appropriate account
Will ensure that documents are separated properly
Will move boxes as required and according to safety guidelines (approximate weight = 35 lbs)
Scanning:
Will meet productivity standards as established by the Company
Will complete log books appropriately
Will ensure that the highest level of image quality possible is met
Will scan every document that you are assigned
Will prevent pages from double feeding while scanning
Will prevent skewed pages while scanning
Will mark every scanned batch with an "S" to indicate that scanning was completed
Will keep work area organized to prevent records from being boxed without being scanned
Indexing:
Will meet productivity standards as established by the Company
Will complete log books appropriately
Will catch, correct and report all prepping and scanning errors
Will assign the appropriate index values associated with each record
Will double check to ensure that demographics match the data found on the record
Reports to work as scheduled.
Complies with all CIOX Health Policies, specifically, attendance and punctuality.
Attends mandatory employee in-service meetings and/or training sessions, if so directed.
Typically, works remotely accessing work related projects and tasks via VPN access.
Performs other duties as assigned
Qualifications
Consideration for the role of Document Image Technician requires all of the following:
* A High School Diploma or GED is required. * Must be able to communicate effectively in the English language. * Experience in a medical records or health care setting would be beneficial. * Medical Terminology class is strongly encouraged.
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.