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Desktop Field Support Specialist, 3rd Shift at OST, Inc. in Phoenix, Arizona

Posted in Other 30+ days ago.

Job Description:


Desktop Field Support Specialist, 3rd Shift


Phoenix, AZ

Job Id:


# of Openings:


Optimal Solutions & Technologies (OST, Inc.) is focused on excellence. We specialize in providing Management Consulting, Information Technology, and Research Development and Engineering services. OST is one of an elite set of companies worldwide to be externally appraised CMMI Level 5.

The fundamental distinction of the OST team is its business knowledge in both the public and private sectors. We serve the aerospace & transportation, association & nonprofit, defense, education, energy, financial, healthcare, and technology & telecommunications industries. OST is successful because we listen to our clients, we learn from our clients, and we know our clients.

Engagement Length in Months:

12 Months

What are the daily work hours?

10:00pm -06:30am

Where is the physical work office located?

2485 E. Buckeye Road| Phoenix, AZ 85034

Description of specific Duties in a typical workday for this position:

* Provide after-hours support to airport operations, passengers and tenants. This would include coordination of after-hours help desk calls, ticket distribution and resolution.

* Provide after-hours support to Technology team for change management, projects and system outage resolution.

* Provide first level support by troubleshooting and repairing mission critical systems that require 100% uptime.

* Preventive and Corrective Maintenance.

* Install software updates, create, and deploy images on end user workstations.

* Work with vendors and contractors for issues requiring 2nd level support.

* Maintaining inventory control and conducting audits.

* Provide first level training when needed.

* Work environment includes heights, high voltage electrical equipment and in some cases below ground vaults

Position Requirements:

* A minimum of three (3) years of professional level experience providing technical support for system infrastructure and/or software.

* 15 credit hours in computer science or a related field.

* An equivalent combination of related experience and education may be considered.

* Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required in order to support 24x7 operations.

* The successful candidate must pass a Federal background check.

* Only the highest qualified will candidates will be considered.

* Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel, including City and Airline staff.

* Candidate should be able to safely lift 50 pounds.

* Must possess and maintain a valid Arizona driver's license with a clean record.

* Accurate color perception is required to safely work with electrical wiring

* A bachelor's degree in computer science, or a relevant field.

* A minimum of two years of experience of after-hours support.

* A minimum of two years of experience supporting more than 200 users and computers in a networked environment.

* Proficient in Remedy Force helpdesk ticketing system

* Experience writing technical procedures, documentation, training documents, scope of work, project plans, and status reports.

OST is an equal opportunity employer. Applicants are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local laws.

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