Help Desk I - 1354 at North Wind Group in Birmingham, Alabama

Job Description:

Location: Birmingham, AL
Title: Help Desk I
Schedule (FT/PT): FT
Travel Required: No
Clearance: No

North Wind Group companies (North Wind) are small business leaders in the environmental, engineering, construction, and technical consulting industries. Our wide-ranging capabilities allow us to self-perform nearly all aspects of any given work scope, providing our customers with significant cost savings. North Wind Group is a government contracting holding entity that includes 16 subsidiary companies: General Nuclear Operations, North Wind Construction Services, North Wind Dynamics, North Wind Environmental Consulting Services, North Wind General Contractors, North Wind, Inc., North Wind Infrastructure & Technology, North Wind Portage, North Wind Resource Consulting, North Wind Services, North Wind Site Services, North Wind Solutions, Portsmouth Mission Alliance, Silver Mountain Construction, Weldin Construction, and LBYD Engineers, Inc. The North Wind companies share the same proven corporate infrastructure that has been in place for more than 20 years. This group of companies provides significant flexibility and diversity, enabling us to effectively meet and exceed customer requirements and expectations.


Job Description

Provides help desk support for all hardware, software, and telecom needs. Performs as part of a dedicated and customer-focused IT team to ensure that all end user needs are fulfilled.

• Provides phone and desk-side oversight for the timely resolution of technical issues.


• Escalates more complex issues to Tier 2 for resolution. Issues are to be fully documented in ticketing system.


• Evaluates and prioritizes solutions with users and communicates estimated resolution times.

Qualifications

Basic understanding of computer concepts including:

• Computer operating systems


• Networking


• Computer hardware


• Ticketing systems


• The ability to troubleshoot problems associated with computers and associated devices


• Basic understanding of computer installation, maintenance, and software support


• Customer service skills


• Microsoft Office


• Engineering software


• Basic business software

North Wind offers a competitive pay and benefits package to include health, life, and disability insurance benefits, 401(k) with company match, generous paid leave and tuition reimbursement for eligible employees. As a company, we are committed to employee wellness, professional development, and work-life balance. We value safety, reliability, and commitment to our people! For more information about our benefits or hiring philosophy, visit the North Wind Career Opportunities Page.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The nature of those accommodations will be determined on a case-by-case basis. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact our Helpline +1.208.528.8718 or use the Request for Reasonable Accommodation form to get assistance.

North Wind is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion, or other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.

Proof of citizenship will be required as a condition of employment.