Service Center Representative at United Bank of Michigan in Grand Rapids, Michigan

Job Description:

Assist customers over the phone and internet with banking questions and inquiries.

The Service Center Representative position is a fundamental position at United Bank. Service Center Reps have the important role of being the first impression our customers receive over the phone of United Bank. You will assist customers over the phone and internet with banking questions and inquiries. In order to excel at this role, you need strong verbal and written communication, strong attention to detail and organization skills, along with the ability to build relationships, follow instructions, learn new tasks, and follow-up. You will also be responsible for areas of compliance as it relates to your position and may be assigned special projects or additional duties.

This position requires:

• High school diploma or GED equivalent;


• 3 to 6 months related experience and/or training;


• Regular standing and walking;


• Utilizing hands & arms;


• Ability to talk & hear.

• Paid vacation, sick, and personal days;


• Health, dental, vision, and life insurance;


• Long and short-term disability;


• 401(k) retirement plan with company match;


• Education reimbursement;


• Wellness opportunities;


• Training and development opportunities;


• Pay for performance;


• Promote from within philosophy;


• Bank products and services;


• Inclusive employer that celebrates and encourages the uniqueness of each person;


• Veteran-friendly employer.

Salary: