Customer Success Representative at 3D Systems in Rock Hill, South Carolina

Job Description:

JOB SUMMARY : The ideal candidate for the Customer Success Representative role is highly motivated and a confident experienced salesperson with the ability to grasp complex product knowledge and application logic. They are a self-starter with the ability to identify and develop new customer relationships.

PRIMARY JOB FUNCTIONS

• Proactively prospect, qualify, negotiate, and close new and existing business
• Act as primary point of contact for companies within a geographical territory
• Grow recurring revenue from installed base accounts in assigned territory
• Ensure effective communication with the customer and/or prospect to set appropriate expectations for a qualified solution to their needs
• Meet monthly and quarterly revenue & new opportunity targets
• Follow up and maintain an accurate sales forecast at all times
• Develop and qualify opportunities through prospecting, research, needs analysis, and defining requirements
• Communicate all necessary information gathered during the sales process to the operations team for successful project transition.
• Maintain current and accurate information in the CRM system for all customers and contacts
• Effectively execute the sales strategies developed by management
• Develop and maintain daily plans to maximize phone time, including pre-call planning, adhering to metrics and customized scripts based on prospect/inquiry type
• Schedule appointments and work closely with Outside Sales Reps
• Manage web chat tool by engaging live with web visitors

• Bachelor's degree preferred; high school diploma required

• Minimum of one year experience in a professional office setting
• Experience selling products and/or services over the phone highly desirable
• Experience with software or materials sales preferred (either transactional or relationship sales cycles)
• Demonstrated track record of success in achieving and exceeding assigned revenue goals
• Experience in engineering and manufacturing industries highly desirable
• Proven success in carrying a quota ($500K and up)
• Familiar with using CRM. Salesforce is preferred.

Knowledge, Skills, and Abilities:

• Strong computer skills, particularly Microsoft Word, Excel, and Outlook
• Excellent written and oral communications skills required
• Requires an ambitious and optimistic personality with a "can do" approach to selling in a competitive environment
• Disciplined work ethic with sharp attention to detail
• Highly developed problem solving skills with the determination to solve them in a timely manner
• Must be able to work well under pressure, manage competing priorities, and meet deadlines.