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Rooms Controller - Full Time (Harrah's Hotel) at Caesars Entertainment in new orleans, Louisiana

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:

Harrah's New Orleans Casino & Hotel earned recognition as one of Time-Picayune TopWorkplaces. As a destination property in the heart of the city,Harrah's New Orleans is looking for fun, professional, and responsible KreweMembers who love delivering world-class services to our guests. If you enjoyworking in a fun and fast-paced environment with a positive attitude, we may have the career opportunity for you!


Harrah'sNew Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as:

  • FREE Employee Parking
  • Discounted Bus Passes
  • Free Employee Fitness Center
  • Free Employee Assistance Program
  • Caesars Employee Discount Program on Hotel Rooms
  • Discount Program with Partner Businesses
  • Fun and Free Employee Events
  • Competitive Health Benefits

JOB SUMMARY: The Hotel Rooms Controllers coordinate all room vacancies, express checkouts, and other reservation status changes on a daily basis. They work closely with related departments to ensure excellent guest service and act as a role model for all front office staff and responsible for department in absence of a Hotel Manager


  • Ensure that guest needs and special requests are met.
  • Invoking service recovery when appropriate.
  • Maximizing use of FOCUS skills.
  • Prepare daily agenda (upgrading, sales/junket groups, etc.)
  • Answer all phones directed to the Front Office.
  • Attend Housekeeping pre-shift to communicate information regarding groups, VIP guest, special requests, etc.
  • Check numbers for the day and post for the staff and to give to supervisors for pre-shift meetings. Check status of "out of order" rooms.
  • Responsible for placing all guest requests to the housekeeping department, documenting the request and guest follow up.
  • Complete any back to back reservation extensions.
  • Complete all express checkout and due out.
  • Check in all unassigned rooms, making keys and giving key packets to Supervisor to bring to the front desk for customer pick-up.
  • Review Sales group resumes, and block rooms based on special requests, etc. Run and resolve the over credit report. Run and resolve the non-zero report.
  • Pre-assign all hotel special requests. Promote and maintain constant communication between all departments. Receive all calls for rooms that need repair.
  • Notify facilities, place "room out of order" and follow through until repair is completed and room is available for occupancy.
  • Cancel all non-guaranteed reservations at 6 PM (options on the main menu).
  • Balance room inventory one day in advance. Run and complete Rooms Revenue Potential and Manual overrides. Call around city for room availability and rates. Able to work as a Front Desk Clerk as needed based on business demands. Complete required paperwork for various front desk transactions and input information into the computer. Process all cash transactions by accepting money or credit card and make the necessary change or card transaction accurately. Check guests in and out. Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

QUALIFICATIONS: Must be at least 21 years or older.Ability to read, write and understand English. Ability to coordinate multiple tasks simultaneously. Must perform duties with a sense of urgency. Excellent oral and written skills. High School graduate or equivalent is required. Minimum one-year customer service experience with ability to provide courteous, friendly, and efficient service to all guests, every time, is required. Must be able to type at least 25 wpm. Must be able to pass a simple mathematics test. Must be able to get along well with co-workers and work as a team. Must be able to work any day of the week and any shift. Must present a professional, clean, and "Crisp" appearance.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Able to work inside and continuously stand and/or maneuver around front desk area and guest rooms for periods of up to eight hours at a time. Able to respond calmly in busy situations. Able to tolerate area with high noise levels. Must be able to lift and frequently push or pull up to 60 pounds. Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork. Respond to visual and aural cues. Able to read, write and communicate directions in English clearly. Accurately count and balance bank ($1500.00) at the beginning and end of shift. Process all cash and credit card transactions. Able to operate the following equipment: computer, 10 key adding machine, safe lock key machine, phones, credit card machine, speed printer, fax machine and copier machine. Demonstrates Harrah's Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.


Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

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